Patient Advocate Foundation

Nonprofit profile at a glance

EIN
541806317
IRS 990 coverage
2010–2024
Official website data refreshed
Sep 2026
Forms available
Form 990 2024
Location
Hampton, VA, USA
Phone
(800) 532-5274
Rating
93
Verdict
STRONG
Rating confidence
Moderate
Sector
Educational Services and Schools - Other

Official website

Reported finances

Revenue
$133,773,940
Expenses
$205,845,065
Assets
$234,459,658
Liabilities
$25,435,042

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

22 people listed

Executive titles in this filing

  • OTIS MAYNARD ESQ (BOARD PRESIDENT)
  • REGINALD TUCKER-SEELEY MA SCM SCD (BOARD VICE PRESIDENT)
  • DR ALAN J BALCH PHD (CHIEF EXECUTIVE OFFICER)
  • FRANCES CASTELLOW (PRESIDENT OF OPERATIONS)

Highest reported compensation

  • DR ALAN J BALCH PHD (CHIEF EXECUTIVE OFFICER): $489,315 total reported compensation
  • WILLIAM J NASON (CHIEF FINANCIAL OFFICER): $302,780 total reported compensation
  • FRANCES CASTELLOW (PRESIDENT OF OPERATIONS): $300,901 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Patient Advocate Foundation (PAF) is a national 501(c)3 non-profit organization, providing case management services and financial aid to patients with chronic, life-threatening, and debilitating illnesses. Donate to Support Our Mission All of our services are provided at no cost to the patient. By donating, you will make a big difference in the lives of patients and caregivers impacted by chronic, life-threatening, or debilitating illness. Please consider contributing to PAF via a tax-deductible donation and help us continue to help Americans get access to healthcare that they need. PAF, it's vital and it's saving lives!” Veronica’s story. Why Support PAF? Donate to Support Our Mission Participate in a Fundraising Event.

What it reported doing in 2024

Financial support programssince 2004, paf's co-pay relief program (cpr) has provided financial assistance for co-payments, co-insurance and deductibles required by a patient's insurer for medications prescribed to treat and/or manage the patient's disease.in fy 2024/2025 paf's co-pay relief program expanded its impact through the addition of nine (9) new general funds, assisting patients in two (2) new health equity (he) funds and sixty (60) existing funds including: acromegaly, acute myeloid leukemia, alzheimer's disease he, amyloidosis, asthma, bile duct cancer, bladder cancer, breast cancer, breast cancer he, cancer genetic & genomic testing, cervical cancer, chronic obstructive pulmonary disease, coronary artery disease he, covid-19 & post covid conditions, cystic fibrosis, diabetes, diabetes he, diabetes type 2 he, eosinophilic esophagitis, gaucher disease, gaucher disease he, heart failure he, hemophilia, hemophilia he, hepatitis b, hepatitis c, hepatitis c he, hepatocellular carcinoma, HIV, AIDS & prevention, HIV, AIDS & prevention he, homozygous familial hypercholesterolemia, lupus, lupus he, melanoma, metastatic breast cancer, metastatic colorectal cancer, metastatic colorectal cancer he, metastatic prostate cancer, mucopolysaccharidosis iii, mucopolysaccharidosis vii, mucopolysaccharidosis vii he, multiple myeloma, multiple myeloma he, multiple sclerosis, multiple sclerosis he, myelodysplastic syndromes, narcolepsy, non-small cell lung cancers, non-small cell lung cancer he, osteoporosis, ovarian cancer, ovarian cancer he, pancreatic cancer, parkinson's disease he, periodic paralysis, prostate cancer, prostate cancer he, psoriasis, psoriatic arthritis, pulmonary fibrosis, pulmonary hypertension, rheumatoid arthritis, small cell lung cancer, social needs assessment & intervention fund, soft tissue sarcoma, spinal muscular atrophy, spinal muscular atrophy he, stoke, thyroid eye disease, ulcerative colitis, virology testing he.paf's co-pay relief program established health equity funds in 2022, a type of fund that makes cpr more accessible and beneficial for patients who needed the most help and are not being served adequately by the existing medical and copay infrastructure. Developed using the social vulnerability index (svi) and cdc disease incidence data, these funds serve people living in 226 counties across the united states that have been identified by the svi and cdc incidence data as having the highest social vulnerability scores and are burdened with high rates of chronic diseases. The health equity funds are designed to specifically provide support to eligible patients living in one of the 226 counties covered by the funds, which is verified using the zip code of the patient's home address. All other eligibility requirements, and fund operation, are the same as cpr's general funds. The foundation's co-pay relief program offers a dedicated, secure web-based application for patients and/or their family members to enroll electronically for the co-pay relief program directly from the co-pay relief program website. Also, cpr offers three dedicated, secured websites for medical providers, pharmacy representatives and employees of charitable non-profit organizations to enroll electronically for the co-pay relief program on behalf of the patients they are working with. The foundation also offers telephonic support services to patients who prefer to receive personal assistance from a program specialist.in fy2024/2025, the foundation administered co-payment assistance to 78,035 qualified patients through seventy-one (71) assistance funds available through the co-pay relief program. The program staff fielded 188,385 telephone calls and processed claims totaling over $174,190,832 in support of qualified patients' out of pocket expenses for required co-payments, co-insurance, and deductibles. Since its inception in 2004, the foundation has provided co-payment assistance to over 831,000 individuals, allocating more than $2

Operating model

Revenue model
Donor-supported. 87% of the money available for current operations came from contributions and gifts.
Distribution model
Grant intermediary. The nonprofit sent 87% of its reported program spending out as grants.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 97
  • Transparency & Controls: 91
  • Accountability: 100
  • Sustainability: 32
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 100%; rating input score 100
  • Program expense ratio: 98.1%; rating input score 98
  • Fundraising efficiency: $74.95 raised per $1 spent on fundraising; rating input score 81; 81st percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
  • Pay-setting controls: 5 of 6 controls in place; rating input score 83
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Pass
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 77th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 77th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -53.9%; rating input score 1; 1st percentile among comparable filings
  • Total-asset coverage ratio: 1.14; rating input score 44; 44th percentile among comparable filings
  • Liabilities to assets ratio: 0.11; rating input score 81; 81st percentile among comparable filings
  • Officer compensation ratio: 1%; rating input score 74; 74th percentile among comparable filings

Growth

  • Program expense growth: 10.3% per year; rating input score 100; 75th percentile among comparable filings
  • Revenue growth: 9.3% per year; rating input score 100; 74th percentile among comparable filings
  • Asset growth: 11.9% per year; rating input score 100; 78th percentile among comparable filings

Details

  • What they do: 2 programs and campaigns described on the official site
  • Where the money goes: 100% of revenue deployed · 98.1% of spending went to programs
  • Governance: 14 of 14 board members independent · 9 of 9 filing controls reported
  • Programs: 3 filed program accomplishments · $201.9M in reported program spending
  • Leadership: top reported pay $489K · 22 people listed · 5 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $3.2M reported
  • Consistency: 36 of 37 current checks pass · 1 finding to review
  • Schedules: 11 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 14 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: 8 filed money-flow records
  • Related organizations: 1 filed related-organization link
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 1/100.
  • Moderate — Sustainability: Total-asset coverage ratio scored 44/100.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.