Pathways Home Health and Hospice

Nonprofit profile at a glance

EIN
942823240
IRS 990 coverage
2009–2024
Official website data refreshed
Sep 2026
Forms available
Form 990 2024
Location
Sunnyvale, CA, USA
Phone
5135760262
Rating
71
Verdict
SUPPORTED
Rating confidence
Moderate

Official website

Reported finances

Revenue
$32,840,950
Expenses
$31,569,184
Assets
$86,724,337
Liabilities
$11,065,080

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

16 people listed

Executive titles in this filing

  • CHERYL REINKING (PRESIDENT)
  • TRISHA CRISSMAN (CEO)

Highest reported compensation

  • XIAOFAN ZHOU (RN HOME CARE SCHED): $227,057 total reported compensation
  • JODI MALLARE (AREA DIR CLINICAL SERVICES): $221,448 total reported compensation
  • YAN QIN (RN HOME CARE SCHED): $220,847 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To provide exceptional care when it's needed most, helping patients recover and rehabilitate where they want to be most: at home.

What it reported doing in 2024

Pathways home health & hospice is a not-for-profit community-based organization that provides home health and hospice services. Founded in 1977, pathways serves families in five bay area counties. We care for patients in their place of residence - in hospice that may also be a hospital or nursing home. Pathways is medicare certified, licensed by the state of California and accredited by the achc. The organizational focus of home health is to provide excellent care to homebound patients, and in hospice to support and care for terminally ill patients and their families. Hospice services are interdisciplinary and include nurses, social workers, personal care aides, physicians, chaplains, volunteers. Pathways home health provides support to homebound patients including those recovering from surgery, illness or injury through the support of nurses; physical, occupational, respiratory and speech therapists; social workers; dietitians; and personal care aides. Pathways has specialty programs that include: palliative care, heart failure, tele-monitoring, infusion therapy, chronic obstructive pulmonary disease management, and wound management among others. Pathways hospice is holistic care that provides symptom management, as well as spiritual and emotional support from nurses, physicians, social workers, volunteers, chaplains, and personal care aides to people with six months or less to live. Pathways hospice care also provides round-the-clock nursing and medical support. We provide extensive bereavement support to family and friends of patients.

Operating model

Revenue model
Earned-program. 91% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Few specific pay-setting methods are documented in the filing; unanswered boxes are not proof of absence and fundraising costs are high for each dollar raised.

Rating breakdown

  • Financial Efficiency: 76
  • Transparency & Controls: 61
  • Accountability: 91
  • Sustainability: 60
  • Growth: 20

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 82.5%; rating input score 82
  • Program expense ratio: 90.9%; rating input score 91
  • Fundraising efficiency: $1.28 raised per $1 spent on fundraising; rating input score 3; 3rd percentile among comparable filings

Transparency & Controls

  • Consistency checks: 93.3%; rating input score 93; 14th percentile among comparable filings
  • Pay-setting controls: 0 of 6 controls in place; rating input score 0
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Missing
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 7 of 9 controls in place; rating input score 78
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Fail
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 3.9%; rating input score 50; 50th percentile among comparable filings
  • Total-asset coverage ratio: 2.75; rating input score 72; 72nd percentile among comparable filings
  • Liabilities to assets ratio: 0.13; rating input score 69; 69th percentile among comparable filings
  • Officer compensation ratio: 3.9%; rating input score 61; 61st percentile among comparable filings

Growth

  • Program expense growth: -3.8% per year; rating input score 0; 4th percentile among comparable filings
  • Revenue growth: -3.4% per year; rating input score 0; 3rd percentile among comparable filings
  • Asset growth: 4.9% per year; rating input score 100; 35th percentile among comparable filings

Details

  • What they do: 5 programs and campaigns described on the official site · 3 operating locations identified
  • Where the money goes: 82.5% of revenue deployed · 90.9% of spending went to programs
  • Governance: 7 of 7 board members independent · 7 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $28.7M in reported program spending
  • Leadership: top reported pay $227K · 16 people listed · 0 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $2.3M reported
  • Consistency: 36 of 37 current checks pass · 1 finding to review
  • Schedules: 7 filed schedules · includes major donors and executive pay
  • Filing history: 15 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 7 filed money-flow records
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Transparency & Controls: Pay-setting controls scored 0/100.
  • High — Financial Efficiency: Fundraising efficiency scored 3/100.
  • High — Growth: Program expense growth scored 0/100.
  • High — Growth: Revenue growth scored 0/100.
  • Review — Accountability: Governance controls: 2 of 9 not reported.
  • Review — Sustainability: Operating margin scored 50/100.
  • Review — Transparency & Controls: Foreign grants require schedule f did not reconcile in the filed values.