Palmetto Goodwill Services

Nonprofit profile at a glance

EIN
570632511
IRS 990 coverage
2010–2024
Forms available
Form 990 2024
Location
North Charleston, SC, USA
Phone
8435660072
Rating
83
Verdict
STRONG
Rating confidence
Moderate
Sector
Goodwill Industries

Official website

Reported finances

Revenue
$18,837,828
Expenses
$18,079,274
Assets
$21,293,981
Liabilities
$8,823,230

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

12 people listed

Executive titles in this filing

  • BRIAN ITZKOWITZ (PRESIDENT CEO)

Highest reported compensation

  • BRIAN ITZKOWITZ (PRESIDENT CEO): $543,239 total reported compensation
  • JACQUELINE DRAWS (CHIEF FINANCIAL OFFICER): $290,381 total reported compensation
  • ELLIOT SMALLEY EASTERLING (CHIEF MISSION/MARKETING OFFICER): $266,180 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Palmetto goodwill service's (goodwill) mission is changing lives by providing equitable access to training, education, and employment. Goodwill enriches the lives of people while providing quality service to customers. Work and training opportunities are provided through actual contract service work performed for government entities and local businesses. Customers rely on goodwill to provide food service, janitorial, groundskeeping and mailroom services. Work skills attained through ability one contract sites help people with disabilities gain skills and become more self-sufficient.

What it reported doing in 2024

Palmetto goodwill services (goodwill) receives several different ratings and certifications from widely known systems and organizations. During the fall of 2024, goodwill switched to a new quality control system called vector and improved their quality assurance system program for all contract sites. These improvements have led and will continue to lead to higher cpars (contractor performance assessment reporting system) ratings. Goodwill received 4 satisfactory and 4 very good ratings under cpars since making those improvements. Cpars is a u.s. Government system that collects and reports on the performance of federal contractors across different categories, such as quality, schedule, cost control, management, and regulatory compliance. Cpars ratings range from exceptional to unsatisfactory. Palmetto goodwill services has a requirement at their largest full food service contract to have members of management and supervisors be servsafe certified. Goodwill has four team members instructor/proctor certified to teach servsafe and to proctor the exam. In 2024, goodwill servsafe certified a total of 32 team members.

Operating model

Revenue model
Earned-program. 97% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Program spending has declined or grown slowly and revenue has declined or grown slowly.

Rating breakdown

  • Financial Efficiency: 82
  • Transparency & Controls: 93
  • Accountability: 100
  • Sustainability: 45
  • Growth: 0

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 89.7%; rating input score 90
  • Program expense ratio: 95.7%; rating input score 96
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 6 of 6 controls in place; rating input score 100
    • Compensation committee: Pass
    • Independent consultant: Pass
    • Other Form 990s reviewed: Pass
    • Written employment contract: Pass
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Limited
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 4%; rating input score 50; 50th percentile among comparable filings
  • Total-asset coverage ratio: 1.18; rating input score 42; 42nd percentile among comparable filings
  • Liabilities to assets ratio: 0.41; rating input score 35; 35th percentile among comparable filings
  • Officer compensation ratio: 6.6%; rating input score 39; 39th percentile among comparable filings

Growth

  • Program expense growth: -10% per year; rating input score 0; 2nd percentile among comparable filings
  • Revenue growth: -7.6% per year; rating input score 0; 1st percentile among comparable filings
  • Asset growth: -10.8% per year; rating input score 0; 1st percentile among comparable filings

Details

  • Where the money goes: 89.7% of revenue deployed · 95.7% of spending went to programs
  • Governance: 3 of 3 board members independent · 9 of 9 filing controls reported
  • Programs: 3 filed program accomplishments · $17.3M in reported program spending
  • Leadership: top reported pay $543K · 12 people listed · 6 of 6 pay-setting controls reported
  • Consistency: 25 of 25 current checks pass
  • Schedules: 5 filed schedules · includes executive pay
  • Filing history: 13 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: 9 filed money-flow records
  • Related organizations: 2 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Growth: Program expense growth scored 0/100.
  • High — Growth: Revenue growth scored 0/100.
  • Review — Sustainability: Operating margin scored 50/100.
  • High — Growth: Asset growth scored 0/100.
  • Moderate — Sustainability: Total-asset coverage ratio scored 42/100.
  • Moderate — Sustainability: Liabilities to assets ratio scored 35/100.
  • Moderate — Sustainability: Officer compensation ratio scored 39/100.