Pacific Service Credit Union
Nonprofit profile at a glance
- EIN
- 946061277
- IRS 990 coverage
- 2010–2024
- Official website data refreshed
- Sep 2026
- Forms available
- Form 990 2024
- Location
- Concord, CA, US
- Phone
- (888) 858-6878
- Rating confidence
- Limited
- Sector
- Credit Unions
Reported finances
- Revenue
- $75,071,745
- Expenses
- $69,156,402
- Assets
- $1,377,851,593
- Liabilities
- $1,206,954,754
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
24 people listed
Executive titles in this filing
- VIRGINIA LAMPSON (PRESIDENT & CEO)
Highest reported compensation
- VIRGINIA LAMPSON (PRESIDENT & CEO): $1,241,474 total reported compensation
- DAVID KATO (EVP & CFO): $568,244 total reported compensation
- KRISTIN DOVE (SVP & CMO): $455,951 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Enhance the financial future of both current and future members while strengthening the communities we serve.
What it reported doing in 2024
Pacific service credit union (the credit union) offers a variety of competitively priced mortgage loan options available for a primary residence or second home. The credit union's home equity loan options range from 5 to 30 years, and members may also obtain home equity lines of credit. The credit union offers vehicle loans for new and used cars, new and used boats, as well as new and used rvs. Visa credit card loans include a no annual fee option as well as a card earning rewards points. The credit union offers other consumer loans for members such as personal signature loans, as well as share and certificate secured loans. For our members who are starting to build their credit, the credit union offers a starter visa and a first-time auto loan program. Total member loan balance at december 31, 2024 was $986,417,136.
Operating model
- Revenue model
- Earned-program. 86% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Cannot be determined from the filing. The filing does not provide enough consistent spending detail to tell whether the nonprofit works directly or through others.
The verdict
- The available evidence is not sufficient to produce an overall rating for this filing. This is not a warning sign.
Rating breakdown
- Financial Efficiency: NotEnoughData
- Transparency & Controls: 66
- Accountability: 95
- Sustainability: 62
- Growth: 60
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: Limited
- Program expense ratio: Limited
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 90.9%; rating input score 91; 6th percentile among comparable filings
- Pay-setting controls: 2 of 6 controls in place; rating input score 33
- Compensation committee: Missing
- Independent consultant: Missing
- Other Form 990s reviewed: Missing
- Written employment contract: Missing
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: 66.8%; rating input score 67; 13th percentile among comparable filings
- Major donor itemization: Limited
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 77th percentile among comparable filings
- Governance controls: 8 of 9 controls in place; rating input score 89
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Fail
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 7.9%; rating input score 67; 67th percentile among comparable filings
- Total-asset coverage ratio: 19.92; rating input score 97; 97th percentile among comparable filings
- Liabilities to assets ratio: 0.88; rating input score 14; 14th percentile among comparable filings
- Officer compensation ratio: 9.1%; rating input score 4; 4th percentile among comparable filings
Growth
- Program expense growth: Limited
- Revenue growth: 6.2% per year; rating input score 100; 54th percentile among comparable filings
- Asset growth: 2.4% per year; rating input score 100; 17th percentile among comparable filings
Details
- What they do: 2 programs and campaigns described on the official site · 12 operating locations identified
- Where the money goes: Financial trends and filed revenue, expense, asset, and liability detail
- Governance: 9 of 9 board members independent · 8 of 9 filing controls reported
- Programs: 3 filed program accomplishments
- Leadership: top reported pay $1.2M · 24 people listed · 2 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $3M reported
- Consistency: 12 of 13 current checks pass · 1 finding to review
- Schedules: 5 filed schedules · includes grants and executive pay
- Filing history: 14 filing years from 2010 to 2024
- Contacts: How to reach this organization
- Money network: 25 filed money-flow records
- Related organizations: 9 filed related-organization links
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
- Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.
- Review — Accountability: Governance controls: Other executive compensation review process not reported.
- High — Sustainability: Officer compensation ratio scored 4/100.
- High — Sustainability: Liabilities to assets ratio scored 14/100.