Pacific Clinics

Nonprofit profile at a glance

EIN
951644034
IRS 990 coverage
2009–2020
Official website data refreshed
Sep 2026
Forms available
Form 990 2020
Location
Arcadia, CA, USA
Phone
877-PC-CARES (722-2737)
Rating
84
Verdict
STRONG
Rating confidence
Moderate
Sector
Mental Health Treatment F31 Psychiatric, Mental Health Hospital

Official website

Reported finances

Revenue
$106,080,713
Expenses
$105,823,085
Assets
$33,373,340
Liabilities
$24,810,628

Source: IRS Form 990. Selected filing: tax year 2020. Amounts in USD.

Leadership & pay

34 people listed

Executive titles in this filing

  • JAMES J BALLA MBA (CHIEF EXECUTIVE OFFICER)
  • SHAWN CARACOZA LCSW (PRESIDENT/COO)
  • WOSSENYELESH TESFA (EXECUTIVE DIRECTOR HEAD START)
  • DENISE JACKSON (VICE PRESIDENT OF HR)

Highest reported compensation

  • JAMES J BALLA MBA (CHIEF EXECUTIVE OFFICER): $444,358 total reported compensation
  • SHAWN CARACOZA LCSW (PRESIDENT/COO): $325,650 total reported compensation
  • JOSEPH WONG (CHIEF FINANCIAL OFFICER): $295,266 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2020. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Pacific Clinics provides behavioral health, education and social and support services for children, youth, adults and families throughout California. At Pacific Clinics, our more than 2,100 employees believe in developing a supportive environment of hope and encouragement for all clients. We know how important it is for our clients to have strong partners in their corner. Our compassionate team and community-based client support networks are the backbone of all we do here. Together, we help make recovery possible. Learn more about Pacific Clinics below.

What it reported doing in 2020

The organization has various other programs, which are consistent with the organization's mission, such as housing, substance abuse, and probation.housing: pacific clinics receives funding to provide supportive services to the homeless. The population served is homeless individuals and families. Services include street outreach to homeless persons, including chronically homeless, mental health and substance abuse services and linkages. The goals and objectives include residential stability, increased skills or income and greater determination.pacific clinics (pc) receives funding to provide permanent supportive housing to chronically homeless individuals. The targeted population for this program is young adults, many of whom are emancipated foster youth, who have become chronically homeless. The objective of this program is to: assist substance abusers to receive treatment and maintain their sobriety, assist mentally ill and dually diagnosed participants with proper treatment and medication, and assist employable participants with preparing for, finding and maintaining employment. Probation: pacific clinics collaborates with probation on various projects, one of these projects is a school-based gang prevention educational program designed to provide age and culturally appropriate life skills development to children and youths at school settings. It is primary prevention strategy to reduce the risk for gang, violence, and other delinquent behavior involvement among these children and youths.

Operating model

Revenue model
Earned-program. 93% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 77
  • Transparency & Controls: 89
  • Accountability: 100
  • Sustainability: 20
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 81.2%; rating input score 81
  • Program expense ratio: 81.6%; rating input score 82
  • Fundraising efficiency: $14.03 raised per $1 spent on fundraising; rating input score 43; 43rd percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 67th percentile among comparable filings
  • Pay-setting controls: 5 of 6 controls in place; rating input score 83
    • Compensation committee: Missing
    • Independent consultant: Pass
    • Other Form 990s reviewed: Pass
    • Written employment contract: Pass
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 80th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 0.2%; rating input score 25; 25th percentile among comparable filings
  • Total-asset coverage ratio: 0.32; rating input score 11; 11th percentile among comparable filings
  • Liabilities to assets ratio: 0.74; rating input score 19; 19th percentile among comparable filings
  • Officer compensation ratio: 3.7%; rating input score 27; 27th percentile among comparable filings

Growth

  • Program expense growth: 2.2% per year; rating input score 100; 26th percentile among comparable filings
  • Revenue growth: 2.2% per year; rating input score 100; 22nd percentile among comparable filings
  • Asset growth: 2.9% per year; rating input score 100; 22nd percentile among comparable filings

Details

  • What they do: 4 programs and campaigns described on the official site · 1 operating location identified
  • Where the money goes: 81.2% of revenue deployed · 81.6% of spending went to programs
  • Governance: 17 of 17 board members independent · 9 of 9 filing controls reported
  • Programs: 3 filed program accomplishments · $86.3M in reported program spending
  • Leadership: top reported pay $444K · 34 people listed · 5 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $1.3M reported
  • Consistency: 36 of 36 current checks pass
  • Schedules: 7 filed schedules · includes major donors and executive pay
  • Filing history: 12 filing years from 2009 to 2020
  • Contacts: How to reach this organization
  • Money network: 16 filed money-flow records
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Moderate — Financial Efficiency: Fundraising efficiency scored 43/100.
  • High — Sustainability: Operating margin scored 25/100.
  • High — Sustainability: Total-asset coverage ratio scored 11/100.
  • High — Sustainability: Liabilities to assets ratio scored 19/100.
  • High — Sustainability: Officer compensation ratio scored 27/100.