Operation Hope-north County Inc

Nonprofit profile at a glance

EIN
571214920
IRS 990 coverage
2016–2024
Forms available
Form 990 2024
Location
Vista, CA, USA
Phone
7605363880
Rating
75
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Homeless Shelters

Official website

Reported finances

Revenue
$1,406,306
Expenses
$1,366,470
Assets
$1,941,611
Liabilities
$648,225

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

13 people listed

Executive titles in this filing

  • TIFFANY ZAPICO (EXECUTIVE DIRECTOR)
  • BEA PALMER (BOARD PRESIDENT)
  • HERB LIBERMAN (BOARD VICE PRESIDENT)

Highest reported compensation

  • ADRIANNA FURTADO (DIRECTOR OF RESOURCE DEVELOPMENT): $88,974 total reported compensation
  • TIFFANY ZAPICO (EXECUTIVE DIRECTOR): $45,673 total reported compensation
  • ADELINA SOTO-THOMAS (PROGRAM DIRECTOR): $11,827 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

At operation hope-north county, we are dedicated to breaking the cycle of homelessness by providing safe shelter, vital resources, and compassionate support to families and individuals in need. Through empowerment, advocacy, and community collaboration, we help our residents regain stability and build a path toward self-sufficiency.

What it reported doing in 2024

Pantry of hope and new beginnings boutique - the pantry of hope provides consistent access to nutritious food and essential household items for both shelter residents and community members facing food insecurity and financial hardship. Through weekly food distributions, families receive groceries and critical support that help reduce financial strain, improve health outcomes, and strengthen overall household stability. The pantry also serves as an important connection point to additional community resources and supportive services. The new beginnings boutique offers clothing, hygiene products, household essentials, and school and employment-related items in a dignified, boutique-style environment where families can personally select items that meet their needs. The boutique supports individuals and families as they prepare for employment, school, and independent living, helping restore confidence, dignity, and stability during critical transition periods. Together, the pantry of hope and new beginnings boutique serve more than 650 families annually, reaching approximately 2,000 community members and distributing more than 100,000 pounds of food and essential resources each year.

Operating model

Revenue model
Donor-supported. 69% of the money available for current operations came from contributions and gifts.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

SUPPORTED - The filed numbers largely add up and most voting board members are independent. A relatively small share of available resources goes toward mission work and a relatively small share of total spending goes to programs.

Rating breakdown

  • Financial Efficiency: 55
  • Transparency & Controls: 92
  • Accountability: 91
  • Sustainability: 43
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 57.8%; rating input score 58
  • Program expense ratio: 59.2%; rating input score 59
  • Fundraising efficiency: $7.82 raised per $1 spent on fundraising; rating input score 30; 30th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 7 of 9 controls in place; rating input score 78
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Fail
    • Document-retention policy: Fail
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 2.8%; rating input score 44; 44th percentile among comparable filings
  • Total-asset coverage ratio: 1.42; rating input score 54; 54th percentile among comparable filings
  • Liabilities to assets ratio: 0.33; rating input score 23; 23rd percentile among comparable filings
  • Officer compensation ratio: 10.7%; rating input score 34; 34th percentile among comparable filings

Growth

  • Program expense growth: 2.9% per year; rating input score 100; 31st percentile among comparable filings
  • Revenue growth: 9.7% per year; rating input score 100; 65th percentile among comparable filings
  • Asset growth: 1.1% per year; rating input score 100; 22nd percentile among comparable filings

Details

  • Where the money goes: 57.8% of revenue deployed · 59.2% of spending went to programs
  • Governance: 9 of 9 board members independent · 7 of 9 filing controls reported
  • Programs: 2 filed program accomplishments · $809K in reported program spending
  • Leadership: top reported pay $89K · 13 people listed
  • Consistency: 34 of 34 current checks pass
  • Schedules: 5 filed schedules · includes major donors
  • Filing history: 8 filing years from 2016 to 2024
  • Contacts: How to reach this organization
  • Money network: 3 filed money-flow records
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Financial Efficiency: Mission deployment rate scored 58/100.
  • Review — Financial Efficiency: Program expense ratio scored 59/100.
  • Moderate — Financial Efficiency: Fundraising efficiency scored 30/100.
  • Review — Accountability: Governance controls: 2 of 9 not reported.
  • Moderate — Sustainability: Operating margin scored 44/100.
  • Review — Sustainability: Total-asset coverage ratio scored 54/100.
  • High — Sustainability: Liabilities to assets ratio scored 23/100.
  • Moderate — Sustainability: Officer compensation ratio scored 34/100.