Operation Comfort

Nonprofit profile at a glance

EIN
861123065
IRS 990 coverage
2020–2022
Forms available
Form 990 2022
Location
San Antonio, TX, USA
Phone
2108260500
Rating
79
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Gift Distribution

Official website

Reported finances

Revenue
$200,732
Expenses
$312,202
Assets
$164,177
Liabilities
$1,468

Source: IRS Form 990. Selected filing: tax year 2022. Amounts in USD.

Leadership & pay

8 people listed

Executive titles in this filing

  • Dianna Sisnero (Executive Director)
  • Edgar Gonzales (President)
  • Lauren Courchaine (Vice President)
  • Ryan Snyder (President)

Highest reported compensation

  • Dianna Sisnero (Executive Director): $93,750 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2022. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Empowering our veterans to overcome the trauma of the past by focusing on the future through our experiential programs. Our Vision is to promote an inclusive and positive environment where wounded, ill and injured service members of all branches, active duty and veteran can recover and get involved in the community.

What it reported doing in 2022

SLED HOCKEY Our San Antonio Rampage sled hockey team was formed in 2007 with the help of the American Hockey League team, San Antonio Rampage. We became the first all military sled hockey team in the United States. Our team is comprised of Disabled Veterans and Disabled members of the Armed Forces as well as community athletes with disabilities. We provide all equipment, ice time, coaching and travel expenses. Our sled hockey program serves a minimum of 40 Veterans with disabilities each year. We currently have two U.S. National Team players on our roster, with two more preparing to attend tryouts. We have had eight players come through our program and go on to win Gold medals with the U.S. National Team. A Purple Heart Combat Wounded Veteran who has played sled hockey for 12 years and is a USA Hockey Level 3 coach runs this program. The sled hockey season runs from August to April with once a week practices during the off-season months to help train participants for U.S. National team tryouts. Our season begins each year in August with our free three-day San Antonio Rampage Sled Hockey Camp. Along with our Rampage Head Coach, U.S. National Sled Hockey team players come to assist with the camp. Practices during the season are offered twice a week at the Ice and Golf Center at Northwoods in San Antonio. Our Rampage team is a founding member of the Midwest Sled Hockey League, one of the most competitive leagues in the country. The league consists of the Rampage, Chicago Blackhawks, Colorado Avalanche, St. Louis Blues, Northeast Passage Wildcats, and the Nashville Predators. Our travel team participates in a minimum of four tournaments and every 2 years we host the San Antonio Rampage Sled Hockey tournament each year. Come and Try It Clinics are offered throughout the season to introduce the sport in a non-competitive environment. Sled hockey is beneficial for those with physical disabilities but also mental health issues. Several of our team members have stated sled hockey is better for their anger management and depression than any counseling they ever received. One of our current player states "The sled hockey program with Operation Comfort has been a life changing program for myself. It has restored my hope and drive following my injury in Iraq. Sled Hockey plays a pivotal role with my mental and physical health, along with providing a sense of brotherhood that I had greatly missed since leaving the Marine Corps."

Operating model

Revenue model
Mixed. Its operating money came from several sources; no one source provided a clear majority.
Distribution model
Direct operator. The filing allocates 99% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Some filing-based governance responses are negative or unanswered and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 98
  • Transparency & Controls: 70
  • Accountability: 79
  • Sustainability: 18
  • Growth: 40

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 100%; rating input score 100
  • Program expense ratio: 95%; rating input score 95
  • Fundraising efficiency: $658.2 raised per $1 spent on fundraising; rating input score 97; 97th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: 1 of 6 controls in place; rating input score 17
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 4 of 8 controls in place; rating input score 50
    • Conflict-of-interest policy: Fail
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Fail
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Missing
    • Independent financial-statement audit: Fail

Sustainability

  • Operating margin: -55.5%; rating input score 5; 5th percentile among comparable filings
  • Total-asset coverage ratio: 0.53; rating input score 24; 24th percentile among comparable filings
  • Liabilities to assets ratio: 0.01; rating input score 50; 50th percentile among comparable filings
  • Officer compensation ratio: 15%; rating input score 25; 25th percentile among comparable filings

Growth

  • Program expense growth: 3.9% per year; rating input score 100; 54th percentile among comparable filings
  • Revenue growth: -30.8% per year; rating input score 0; 2nd percentile among comparable filings
  • Asset growth: -35.2% per year; rating input score 0; 2nd percentile among comparable filings

Details

  • Where the money goes: 100% of revenue deployed · 95% of spending went to programs
  • Governance: 3 of 3 board members independent · 4 of 8 filing controls reported
  • Programs: 5 filed program accomplishments · $296K in reported program spending
  • Leadership: top reported pay $94K · 8 people listed · 1 of 6 pay-setting controls reported
  • Consistency: 26 of 26 current checks pass
  • Schedules: 6 filed schedules · includes major donors and executive pay
  • Filing history: 3 filing years from 2020 to 2022
  • Contacts: How to reach this organization
  • Money network: 1 filed money-flow record
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

Grant-readiness screening is separate from the live rating, not a measure of program quality. Review the source records before making a grant decision.

  • Review — Accountability: Governance controls: 3 of 7 not reported.
  • High — Sustainability: Operating margin scored 5/100.
  • High — Growth: Revenue growth scored 0/100.
  • High — Sustainability: Total-asset coverage ratio scored 24/100.
  • High — Growth: Asset growth scored 0/100.
  • High — Sustainability: Officer compensation ratio scored 25/100.
  • Review — Sustainability: Liabilities to assets ratio scored 50/100.
  • High — Grant Readiness: Automatic revocation: this organization had its federal tax-exempt status automatically revoked.