Northwest Human Services

Legal name: Northwest Human Services Inc

Nonprofit profile at a glance

EIN
930605570
IRS 990 coverage
2009–2024
Official website data refreshed
Sep 2026
Forms available
Form 990 2024
Location
Salem, OR, USA
Phone
503.588.5828
Rating
84
Verdict
STRONG
Rating confidence
Moderate
Sector
Human Service Organizations

Official website

Reported finances

Revenue
$39,616,638
Expenses
$36,064,960
Assets
$76,337,305
Liabilities
$9,777,605

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

23 people listed

Executive titles in this filing

  • PAUL LOGAN (CEO (THROUGH SEPTEMBER 2024))
  • KIMBERLY LEATHLEY (CEO (AS OF SEPTEMBER 2024))

Highest reported compensation

  • ERIC CHEN MD (MEDICAL DIRECTOR): $472,820 total reported compensation
  • TIMOTHY TRUSCHEL (PROVIDER): $335,481 total reported compensation
  • MARIA NIEMUTH (PROVIDER): $325,619 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Working together to empower individuals to improve their health, well-being and safety.

What it reported doing in 2024

The crisis and information hotline offers a range of support to the general public in our service area. The hotline is the only regional 988 call center in Oregon, serving marion and polk counties. Last fiscal year hotline handledover 22,000 calls, including over 2,000 suicide risk and intervention calls, helping people through the most difficult times of their lives. Hotline staff are available 24/7/365. In addition to crisis intervention and suicide prevention, hotline offers emergency rent, mortgage, utility, and prescription financial assistance, barrier funds, and provides an on-line resource and information database called mid-valley resources. Hotline is accredited by the american association of suicidology and a member of the national suicide prevention lifeline network.the health, outreach, shelter, and transitions program (host) provides basic needs and supportive services for young adults ages 18-24. The host drop-in resource center offers showers, laundry, clothing, food, drop-in health and services navigation, and a safe space for those who need help with setting goals, life skills building, planning for their future, and connecting to community resources. Interested and eligible youth may enter into the host transitional living program, which is a multi-phased housing program designed to build independent living skills in a supported environment. Last calendar year, host provided services to over 148 homeless young adults.

Operating model

Revenue model
Earned-program. 77% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 98% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Some filing-based governance responses are negative or unanswered and reported officer compensation is a large share of total spending, which may reflect staffing concentration.

Rating breakdown

  • Financial Efficiency: 77
  • Transparency & Controls: 87
  • Accountability: 95
  • Sustainability: 61
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 71.3%; rating input score 71
  • Program expense ratio: 82.3%; rating input score 82
  • Fundraising efficiency: $146.8 raised per $1 spent on fundraising; rating input score 88; 88th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 4 of 6 controls in place; rating input score 67
    • Compensation committee: Pass
    • Independent consultant: Pass
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 8 of 9 controls in place; rating input score 89
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 9%; rating input score 65; 65th percentile among comparable filings
  • Total-asset coverage ratio: 2.12; rating input score 64; 64th percentile among comparable filings
  • Liabilities to assets ratio: 0.13; rating input score 69; 69th percentile among comparable filings
  • Officer compensation ratio: 7.8%; rating input score 31; 31st percentile among comparable filings

Growth

  • Program expense growth: 8.7% per year; rating input score 100; 65th percentile among comparable filings
  • Revenue growth: 8.5% per year; rating input score 100; 68th percentile among comparable filings
  • Asset growth: 12.8% per year; rating input score 100; 75th percentile among comparable filings

Details

  • What they do: 6 programs and campaigns described on the official site
  • Where the money goes: 71.3% of revenue deployed · 82.3% of spending went to programs
  • Governance: 13 of 13 board members independent · 8 of 9 filing controls reported
  • Programs: 4 filed program accomplishments · $29.7M in reported program spending
  • Leadership: top reported pay $473K · 23 people listed · 4 of 6 pay-setting controls reported
  • Highest-paid contractors: 4 contractors listed · $460K reported
  • Consistency: 33 of 33 current checks pass
  • Schedules: 8 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 15 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 10 filed money-flow records
  • Related organizations: 1 filed related-organization link
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Accountability: Governance controls: Other executive compensation review process not reported.
  • Moderate — Sustainability: Officer compensation ratio scored 31/100.