Northeast Ohio Coalition for the Homeless

What it reported doing in 2024

Operations: - the moore love volunteer program hit the streets 20 times with 126 volunteers, who provided humanitarian aid and built relationships with people experiencing homelessness in the community. - neoch stepped up to support grassroots seasonal shelter operations through technical assistance and fiscal sponsorship. - neoch has a new merchandise line featuring stylish, high-quality apparel and accessories that raise awareness and support efforts to end homelessness in northeast Ohio through fundraising the directly supports our programs. - neoch's cool new office redesign, crafted by instagram's @odetoanabode, blends modern style with warmth, creating an inspiring space to further our mission to end homelessness while making our staff feel more inspired and energized in their daily work. Education: - we participated in over 50 speaking events that included panel presentations, community events, radio and podcasts to educate the community. - neoch hosted its first housing justice summit, featuring an associate professor of history at american university and author of derelict paradise: homelessness and urban development in cleveland, Ohio. - we published 4 issues with over 17,000 copies of the cleveland street chronicle, a newspaper that is written and sold by vendors with lived experience of homelessness. - our team worked with over 100 high school and college students to dive into the realities of poverty and the root causes of homelessness, such as systemic racism and the commodification of housing. - we collaborated on research projects with metrohealth, case western reserve university, kent state university, and the university of pittsburgh. The identification crisis collaborative (idcc) - after 20+ years of independent operation, our partners at the idcc collaborative joined neoch in 2024. The idcc, now a fully integrated neoch program, provides documents for thousands of people with low incomes in cuyahoga county. - in 2024, the idcc provided 4,879 homeless or low-income individuals with 5,248 essential documents, enabling access to jobs, housing, medical care, education, voting, and other vital services. These documents included birth certificates, driver's licenses, commercial licenses, marriage certificates, and gender correction documents. - over 100 idcc-trained staff and volunteers at 40 sites counseled thousands of people on obtaining essential documents at shelters, outreach centers, rehab and reentry facilities, and neighborhood churches. - idcc staff continued to serve on the founding board of the national conversation on ids, assisting a nationwide consortium in obtaining essential documents and advocating for easier access. Outreach: - 322 unique individuals experiencing unsheltered homelessness engaged in neoch's outreach services. - 82 individuals received permanent housing through our street outreach. - 181 people received crisis intervention services such as linkage to behavior health services, addiction services, and emergency shelter. - neoch's housing clinics made roughly 928 connections to help people get access to safe housing through applications support, housing locations, and other interventions. - our team responded within 48 hours to over 178 calls from the community (city councilmembers, businesses, neighbors, etc.) concerning people experiencing homelessness throughout the year. - we hosted 20 cleveland outreach collaborative meetings to coordinate and improve services among partner providers for those experiencing unsheltered homelessness. This included supporting 12 volunteer evening outreach groups. - we partnered with medical and behavior health providers to deliver services directly to unsheltered individuals, including our continued partnerships with metrohealth and the centers, as well as new partnerships with the cleveland clinic and university hospitals. - we provided short-term supportive housing for 50 people living with HIV/AIDS and experiencing homelessness. This allowed 31

Financial Efficiency

• Mission deployment rate: 82.4%; rating input score 82
• Program expense ratio: 89.1%; rating input score 89
• Fundraising efficiency: $41.95 raised per $1 spent on fundraising; rating input score 76; 76th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
• Pay-setting controls: Limited
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 7 of 8 controls in place; rating input score 88
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Fail
  • CEO compensation review process: NotApplicable
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 7.9%; rating input score 58; 58th percentile among comparable filings
• Total-asset coverage ratio: 0.59; rating input score 21; 21st percentile among comparable filings
• Liabilities to assets ratio: 0.03; rating input score 78; 78th percentile among comparable filings
• Officer compensation ratio: 3.2%; rating input score 67; 67th percentile among comparable filings

Growth

• Program expense growth: 28.3% per year; rating input score 100; 91st percentile among comparable filings
• Revenue growth: 25.3% per year; rating input score 100; 92nd percentile among comparable filings
• Asset growth: 25.2% per year; rating input score 100; 90th percentile among comparable filings