Nj 2-1-1 Partnership a New Jersey Nonprofit Corporation

What it reported doing in 2025

Nj 211 is a statewide nonprofit that provides the 211 service in New Jersey since 2005. 211 service is a free, confidential, multilingual, 24/7 information and referral system accessible by phone, text, chat, andonline search. Through this service, trained specialists assess needs, provide trusted information, and connect residents to nonprofit and government programs that address housing, utilities, food insecurity, healthcare, disaster response, and other critical needs. The 211 service also serves as an important partner to state agencies during emergencies, providing real-time information to the public and data insights to inform response and policy decisions.in 2025, over 337,000 contacts were handled by nj 211 and over 781,000 website searches for help were conducted. Requests for help come from all 21 counties. Every contact is recorded and the data collected is used to provide real-time data on service gaps, trends and emerging needs. Both residents and professionals use nj 211 as a starting point to find help when it is needed most.over the years, nj 211 has grown to incorporate additional programs. Since 2012, nj 211 has served as the state's home energy assistance hotline. In this specialized role, callers are screened for the liheap (low-income home energy assistance program) and the (usf) universal service fund. Assistance with the application process assistance is provided, as well as checking applicants' benefit status. This is in partnership with nj department of community affairs. In 2020, the nj division of family development partnered with nj 211 to operate the centralized state homeless hotline, focusing on after-hours assistance and emergency placements. This is an extremely challenging role, especially during the winter months when code blue is declared 80% of the time. For more information on all our programs and services, visit www.nj211.org.nj 211 maintains national accreditation from inform USA, formerly known as airs, alliance for information and referral systems, since 2015. This stringent process ensures that nj 211 is followingnational standards for operating an information and referral service. All the programs in our resource database are verified, ensuring an up to date and well-maintained resource database. In addition, our service delivery, disaster preparedness, and organizational relationships also follow standards outlined by inform USA.

Financial Efficiency

• Mission deployment rate: 90.9%; rating input score 91
• Program expense ratio: 93.2%; rating input score 93
• Fundraising efficiency: $0.29 raised per $1 spent on fundraising; rating input score 1; 1st percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
• Pay-setting controls: 0 of 6 controls in place; rating input score 0
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Missing
  • Board or committee approval: Missing
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 2.2%; rating input score 34; 34th percentile among comparable filings
• Total-asset coverage ratio: 0.37; rating input score 11; 11th percentile among comparable filings
• Liabilities to assets ratio: 0.37; rating input score 22; 22nd percentile among comparable filings
• Officer compensation ratio: 3.5%; rating input score 67; 67th percentile among comparable filings

Growth

• Program expense growth: 11.1% per year; rating input score 100; 64th percentile among comparable filings
• Revenue growth: 10.9% per year; rating input score 100; 69th percentile among comparable filings
• Asset growth: 12.3% per year; rating input score 100; 66th percentile among comparable filings