New York City Association of Hotel Concierges Ltd

What it reported doing in 2025

In 2025, the New York City Association of Hotel Concierges (NYCAHC) solidified its position as the leading professional organization for concierges across the metropolitan New York City region. We hosted engaging and forward-thinking membership meetingsboth in-person and virtualthat sparked collaboration among members, corporate partners, vendors, and cutting-edge industry leaders. These sessions showcased inspiring guest speakers from top hospitality and tourism organizations, with lively discussions centered on evolving trends like sustainable tourism practices and AI-powered guest experience enhancements. Members enjoyed an exciting mix of social and professional gatherings, gaining exclusive access to NYC's newest dining hotspots, rooftop venues, curated cultural excursions, Broadway performances, music events, and innovative art experiences. We broadened our reach with specialized networking opportunities at landmark locations and online mixers that connected members with peers around the world. Professional growth remained at the heart of our 2025 initiatives. Members took part in valuable development programs, including certifications in eco-friendly hospitality operations, next-level customer service strategies, and refreshed notary public training. We rolled out fresh workshops exploring emerging technologies, such as AI-driven tools for tailored guest suggestions and analytics-powered concierge solutions. Our dedication to giving back stayed unwavering. Members rolled up their sleeves for efforts like Fare Share Friday to combat local food insecurity, joined the 2025 AIDS Walk NY to support HIV/AIDS research and services, and delivered joy through an enhanced holiday toy drive in collaboration with PATHHSEO/Caldwell Soup Kitchen, bringing smiles to children and families in need. We continued bolstering our crisis fund to provide vital assistance to concierges navigating personal or career challenges, including disaster relief support. The Association steadfastly championed top-tier professional and ethical standards in line with international hospitality guidelines. Through advocacy, we advanced concierge interests by promoting equitable workplace policies and highlighting our vital role in elevating tourism. Strong alliances with regional tourism authorities and global concierge networks extended our influence even further. We nurtured strong bonds and open dialogue among concierges in New York City, throughout the U.S., and internationally via mentorship initiatives, active social media communities, and involvement in worldwide concierge gatherings. Building on momentum from prior years, our digital platformlaunched to strengthen member connectionscontinued thriving in 2025, enabling instant resource sharing, insider recommendations, and the exchange of best practices in real time.

Financial Efficiency

• Mission deployment rate: 40.5%; rating input score 40
• Program expense ratio: 58.3%; rating input score 58

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 52nd percentile among comparable filings
• Major donor itemization: Limited

Sustainability

• Operating margin: 30.6%; rating input score 82; 82nd percentile among comparable filings
• Total-asset coverage ratio: 2.85; rating input score 88; 88th percentile among comparable filings
• Liabilities to assets ratio: Limited
• Officer compensation ratio: 0%; rating input score 63; 63rd percentile among comparable filings

Growth

• Program expense growth: -3.8% per year; rating input score 0; 21st percentile among comparable filings
• Revenue growth: 1.6% per year; rating input score 100; 25th percentile among comparable filings
• Asset growth: 8.7% per year; rating input score 100; 55th percentile among comparable filings