New Life Center

Nonprofit profile at a glance

EIN
860635950
IRS 990 coverage
2009–2024
Forms available
Form 990 2024
Location
Goodyear, AZ, USA
Phone
6239324044
Rating
77
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Family Violence Shelters

Official website

Reported finances

Revenue
$4,689,908
Expenses
$4,791,428
Assets
$9,005,178
Liabilities
$1,972,592

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

17 people listed

Executive titles in this filing

  • Kathryn Thoene (Chief of Strategy/CEO)

Highest reported compensation

  • Myriah Mhoon (COO): $204,669 total reported compensation
  • Bismark Annor (CFO): $168,888 total reported compensation
  • Kathryn Thoene (Chief of Strategy/CEO): $132,741 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Helping eliminate domestic and sexual violence through support services, education and expertise.

What it reported doing in 2024

When we opened in 1991 in a refurbished dormitory on the grounds of a resort in Litchfield Park, Arizona, we were the first domestic violence shelter serving the West Valley of the greater Phoenix metropolitan area. The modest, volunteer-renovated space had just eight beds, but for families fleeing abuse, it offered safety and hope. Today, more than three decades later, we operate one of the largest stand-alone domestic violence shelters in Arizona, with 110 beds, and are recognized as a statewide leader in emergency shelter and survivor support for individuals impacted by domestic violence, sexual violence, and human trafficking. Shelter residents stay an average of nearly 80 days and receive three daily meals, snacks, laundry access, and essential day-to-day supplies. To foster stability and normalcy for families, our shelter campus includes a playground, pet park, basketball court, and a centeral clubhouse with a nursery, teen room, and library. Beyond immediate refuge, we provide comprehensive wrap-around services tailored to each survivors needs. Support may include safety planning, relocation assistance such as airfare, help securing housing through security deposit assistance, and individualized advocacy to help survivors process trauma and determien their next steps. In fiscal yaer 2025, we provided 18,117 safe bed nights and 17,873 meals to approximately 268 adult and child survivors residing in shelter. Our front-line advocates delivered 3,592 hours of individualized support, helping survivors move from crisis toward long-term stability. We also distributed $44,716 in personal care items and clothing to ensure residents had access to basic necessities. In addition to emergency shelter services, we operate a standalone healing center serving survivors of sexual violence and human trafficking and deliver teen dating violence prevention programs throughout the community. outreach to 2,003 individuals during the fiscal year. We also operate Hopes Closet, a mission driven social enterprise thrift store that generates critical revenue to support direct services; additional detail regarding its financial position and impact is provided in Schedule O.

Operating model

Revenue model
Mixed. Its operating money came from several sources; no one source provided a clear majority.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 67
  • Transparency & Controls: 79
  • Accountability: 100
  • Sustainability: 37
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 73.6%; rating input score 74
  • Program expense ratio: 71%; rating input score 71
  • Fundraising efficiency: $5.62 raised per $1 spent on fundraising; rating input score 20; 20th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: 3 of 6 controls in place; rating input score 50
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Pass
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -2.2%; rating input score 26; 26th percentile among comparable filings
  • Total-asset coverage ratio: 1.88; rating input score 60; 60th percentile among comparable filings
  • Liabilities to assets ratio: 0.22; rating input score 42; 42nd percentile among comparable filings
  • Officer compensation ratio: 13%; rating input score 22; 22nd percentile among comparable filings

Growth

  • Program expense growth: 5.6% per year; rating input score 100; 43rd percentile among comparable filings
  • Revenue growth: 5.6% per year; rating input score 100; 45th percentile among comparable filings
  • Asset growth: 1.6% per year; rating input score 100; 18th percentile among comparable filings

Details

  • Where the money goes: 73.6% of revenue deployed · 71% of spending went to programs
  • Governance: 9 of 9 board members independent · 9 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $3.4M in reported program spending
  • Leadership: top reported pay $205K · 17 people listed · 3 of 6 pay-setting controls reported
  • Consistency: 30 of 30 current checks pass
  • Schedules: 7 filed schedules · includes major donors and executive pay
  • Filing history: 16 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 4 filed money-flow records
  • Related organizations: 1 filed related-organization link
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Financial Efficiency: Fundraising efficiency scored 20/100.
  • High — Sustainability: Operating margin scored 26/100.
  • High — Sustainability: Officer compensation ratio scored 22/100.
  • Moderate — Sustainability: Liabilities to assets ratio scored 42/100.