New England Village Inc

Nonprofit profile at a glance

EIN
046144180
IRS 990 coverage
2009–2024
Forms available
Form 990 2024
Location
Pembroke, MA, USA
Phone
7812935461
Rating
80
Verdict
STRONG
Rating confidence
Moderate
Sector
Developmentally Disabled Centers

Official website

Reported finances

Revenue
$19,862,694
Expenses
$19,550,323
Assets
$53,835,542
Liabilities
$2,599,457

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

21 people listed

Executive titles in this filing

  • STEPHANIE COSTA (PRESIDENT/CEO (THRU 6/2025))
  • CHRISTINE CHAGNON (COO(THRU 6/25);PRES./CEO(EFF. 7/25))

Highest reported compensation

  • STEPHANIE COSTA (PRESIDENT/CEO (THRU 6/2025)): $250,335 total reported compensation
  • KATHLEEN CONNELLY (CHIEF FINANCIAL OFFICER): $161,221 total reported compensation
  • CHRISTINE CHAGNON (COO(THRU 6/25);PRES./CEO(EFF. 7/25)): $136,363 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

The organization's mission is to empower adults with intellectual and developmental disabilities to realize their potential and pursue their dreams through innovative programs and community living. New england village operated 4 types of programs in support of this mission in 2025: residential housing, community based day services, employment supports and day habilitation.

What it reported doing in 2024

Community based day services: individuals not currently working full-time receive complementary supports in new england village's integrated community based day services (cbds) program, which provides structured program services for the remainder of their week. The cbds program utilizes a person-centered approach including career exploration/planning to serve as a pathway to employment through the use of a variety of different volunteer and discovery opportunities, skills training, or other community-based experiences. Program offerings are based upon the interests of each individual and are established according to a shared focus and vision. Retirement opportunities: for those individuals who have fully or partially retired from working, new england village offers its cbds retirement program. Founded on the recognition that all human beings have the need and ability to find fulfillment in life regardless of age, activities for this group are truly centered on an individual's interests, energy levels and desires. Participants are involved with fitness, art, swimming, music, volunteerism and community outings.

Operating model

Revenue model
Earned-program. 91% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 77
  • Transparency & Controls: 76
  • Accountability: 95
  • Sustainability: 56
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 82.2%; rating input score 82
  • Program expense ratio: 89.2%; rating input score 89
  • Fundraising efficiency: $4.16 raised per $1 spent on fundraising; rating input score 16; 16th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 93.3%; rating input score 93; 14th percentile among comparable filings
  • Pay-setting controls: 3 of 6 controls in place; rating input score 50
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Pass
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 8 of 9 controls in place; rating input score 89
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 1.6%; rating input score 40; 40th percentile among comparable filings
  • Total-asset coverage ratio: 2.75; rating input score 72; 72nd percentile among comparable filings
  • Liabilities to assets ratio: 0.05; rating input score 83; 83rd percentile among comparable filings
  • Officer compensation ratio: 4.6%; rating input score 55; 55th percentile among comparable filings

Growth

  • Program expense growth: 5.8% per year; rating input score 100; 48th percentile among comparable filings
  • Revenue growth: 4.8% per year; rating input score 100; 42nd percentile among comparable filings
  • Asset growth: 1.9% per year; rating input score 100; 17th percentile among comparable filings

Details

  • Where the money goes: 82.2% of revenue deployed · 89.2% of spending went to programs
  • Governance: 15 of 15 board members independent · 8 of 9 filing controls reported
  • Programs: 4 filed program accomplishments · $17.4M in reported program spending
  • Leadership: top reported pay $250K · 21 people listed · 3 of 6 pay-setting controls reported
  • Consistency: 29 of 30 current checks pass · 1 finding to review
  • Schedules: 6 filed schedules · includes major donors and executive pay
  • Filing history: 16 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 6 filed money-flow records
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Financial Efficiency: Fundraising efficiency scored 16/100.
  • Moderate — Sustainability: Operating margin scored 40/100.
  • Review — Accountability: Governance controls: Other executive compensation review process not reported.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
  • Review — Sustainability: Officer compensation ratio scored 55/100.