Deaconess Abundant Life Communities
Legal name: New England Deaconess Association
Nonprofit profile at a glance
- EIN
- 042104763
- IRS 990 coverage
- 2010–2024
- Official website data refreshed
- Sep 2026
- Forms available
- Form 990 2024
- Location
- Concord, MA, US
- Phone
- 978-369-5151
- Rating
- 74
- Verdict
- SUPPORTED
- Rating confidence
- Moderate
- Sector
- Nursing, Convalescent Facilities
Reported finances
- Revenue
- $59,245,974
- Expenses
- $51,190,121
- Assets
- $161,207,488
- Liabilities
- $177,624,396
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
26 people listed
Executive titles in this filing
- CHRISTOPHER SINTROS (CEO/PRESIDENT)
- VICTORIA TAYLOR (EXECUTIVE DIRECTOR)
Highest reported compensation
- CHRISTOPHER SINTROS (CEO/PRESIDENT): $461,397 total reported compensation
- JAMES MCGOWAN (CFO): $314,777 total reported compensation
- VICTORIA TAYLOR (EXECUTIVE DIRECTOR): $221,921 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
To provide high quality and highly-valued care that exceeds the expectations of those we serve.
What it reported doing in 2024
New england deaconess association (neda) cares compassionately for staff, residents, volunteers and families. Neda knows that if one continues to stay intellectually challenged, physically active, socially connected, and spiritually enriched in whatever way that provides meaning to an individual, that one can age well. Though there are many challenges along the pathway of the aging process, neda believes that by providing supportive services in all of these areas, the later years of life will be more fulfilling and enriching.neda's current strategy is providing care and services to older adults in residential settings. Just as the original deaconesses made a difference in the lives of those they served, neda continues to work to enhance and improve the quality of life for its residents, their families and their communities.the new england deaconess association core values statement was developed through the input of staff, residents, families, corporators, and the board of directors. It defines what the organization stands for and why it exists. At all levels of the organization the core value statement (below) is used to guide the choices and decisions it makes.deaconess abundant life cares compassionately for our residents, staff, volunteers, and their families while sharing abundant life with an attitude of joy, hope, and commitment; reaching out to our community with a holistic focus on body, mind, and spirit in an environment which leads to continued excellence and financial strength as we strive for new and innovative ways to better serve older adults.neda's current operations provide services and facilities that meet the changing needs of older adults. Neda strives to achieve the highest standards of excellence and leadership as it enriches and enhances the quality of life for those within neda's care. Neda's commitment to assisting older adults also goes beyond the residential settings to include seminars and speaking engagements to help community groups and agencies, as well as churches, to better care for their constituents. Neda presently operates in four locations. Occupancy for 2024 at rivercrest was 89%, the gardens 97%, and independent living 96%.
Operating model
- Revenue model
- Earned-program. 85% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. The filing does not identify recipients for some grant dollars and liabilities are high compared with assets.
Rating breakdown
- Financial Efficiency: 66
- Transparency & Controls: 68
- Accountability: 93
- Sustainability: 63
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 68.5%; rating input score 69
- Program expense ratio: 82.3%; rating input score 82
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 93.3%; rating input score 93; 21st percentile among comparable filings
- Pay-setting controls: 3 of 6 controls in place; rating input score 50
- Compensation committee: Pass
- Independent consultant: Missing
- Other Form 990s reviewed: Missing
- Written employment contract: Missing
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: 34.3%; rating input score 34; 8th percentile among comparable filings
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 87.5%; rating input score 88; 34th percentile among comparable filings
- Governance controls: 9 of 9 controls in place; rating input score 100
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Pass
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 13.6%; rating input score 80; 80th percentile among comparable filings
- Total-asset coverage ratio: 3.15; rating input score 77; 77th percentile among comparable filings
- Liabilities to assets ratio: 1.1; rating input score 5; 5th percentile among comparable filings
- Officer compensation ratio: 4.9%; rating input score 18; 18th percentile among comparable filings
Growth
- Program expense growth: 6.8% per year; rating input score 100; 55th percentile among comparable filings
- Revenue growth: 6.3% per year; rating input score 100; 55th percentile among comparable filings
- Asset growth: 0.7% per year; rating input score 100; 9th percentile among comparable filings
Details
- What they do: 2 programs and campaigns described on the official site · 1 operating location identified
- Where the money goes: 68.5% of revenue deployed · 82.3% of spending went to programs
- Governance: 14 of 16 board members independent · 9 of 9 filing controls reported
- Programs: 1 filed program accomplishment · $42.1M in reported program spending
- Leadership: top reported pay $461K · 26 people listed · 3 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $1.9M reported
- Consistency: 34 of 35 current checks pass · 1 finding to review
- Schedules: 8 filed schedules · includes major donors, grants, and executive pay
- Filing history: 14 filing years from 2010 to 2024
- Contacts: How to reach this organization
- Money network: 12 filed money-flow records
- Related organizations: 4 filed related-organization links
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
- Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- Moderate — Transparency & Controls: Grant itemization coverage scored 34/100.
- High — Sustainability: Liabilities to assets ratio scored 5/100.
- High — Sustainability: Officer compensation ratio scored 18/100.
- Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.