Neighborhood Services Organization Inc

What it reported doing in 2024

4b: housing and community development since 1920, nso has served central oklahomas most marginalized neighbors - those living in poverty, those experiencing homelessness, the uninsured/underinsured and those at risk for homelessness and hunger. As neighbors face moments of hopelessness, we respond with hope, dignity, and a path forward. Nsos history paints the picture of a dynamic organization that is agile and responsive to the needs of its community. Through our decades of service, nso has incubated innovative programs that meet emerging and unmet needs. Several of those programs, including the okc food bank and others, were founded and nurtured at nso before becoming independent, successful nonprofit organizations. Today, nso leaders continue to serve as a leader in responding to the harshest challenges in the community. We collaborate with other service providers to identify gaps and eliminate duplication of effort. In 2025, nsos housing programs included homeless prevention, emergency assistance with rent and mortgages, transitional living, and permanent supportive housing. Populations served include young men ages 18-23; mothers and children; and chronically unhoused adults with mental illness. The carolyn williams center (cwc) is a 24-month transitional housing program serving unhoused young men ages 18-23. Many cwc residents have aged out of foster care. The cwcs goal is to provide a safe, healthy home for the young men, while helping them develop the resources and skills needed to transition into a permanent home. In 2025, this program served 40 young men, providing 951 hours of case management. Nso has two transitional living programs for unhoused mothers and children. At marthas house, women and their children have a furnished three-bedroom apartment. At gatewood, mothers who are pregnant or have a young child have a furnished one-bedroom apartment. The goal is to ensure moms and their children have a safe, healthy home for up to 24 months while they gain the skills and resources they need to support their families in permanent housing. In 2025, our marthas house and gatewood served 29 moms and 44 children. Palo duro is a permanent supportive housing program serving once unhoused adults with chronic mental illness. Many palo duro residents lived on okc streets for years before coming to nso. Our goal is for residents to maintain their permanent housing, stay healthy and be part of the palo duro community. In 2025, palo duro gave 40 adults a safe, healthy home. In 2025, nso helped 80 families - or 226 adults and children - stay in their homes by providing one-time rental or mortgage assistance. All nso housing programs work to help residents live as independently as possible.

Financial Efficiency

• Mission deployment rate: 44.5%; rating input score 44
• Program expense ratio: 92.9%; rating input score 93
• Fundraising efficiency: $55.1 raised per $1 spent on fundraising; rating input score 77; 77th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
• Pay-setting controls: 4 of 6 controls in place; rating input score 67
  • Compensation committee: Pass
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Pass
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 53.6%; rating input score 94; 94th percentile among comparable filings
• Total-asset coverage ratio: 2.69; rating input score 71; 71st percentile among comparable filings
• Liabilities to assets ratio: 0.21; rating input score 57; 57th percentile among comparable filings
• Officer compensation ratio: 6.8%; rating input score 37; 37th percentile among comparable filings

Growth

• Program expense growth: 10.6% per year; rating input score 100; 73rd percentile among comparable filings
• Revenue growth: 23.2% per year; rating input score 100; 94th percentile among comparable filings
• Asset growth: 20.4% per year; rating input score 100; 90th percentile among comparable filings