Neighborhood Housing Services of Queens CDC Inc

Nonprofit profile at a glance

EIN
471267077
IRS 990 coverage
2017–2024
Forms available
Form 990 2024, Form 990-EZ 2015
Location
Elmhurst, NY, USA
Phone
7184571017
Rating
74
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Community Improvement, Capacity Building N.E.C.

Reported finances

Revenue
$3,452,470
Expenses
$2,909,659
Assets
$2,985,480
Liabilities
$947,296

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

11 people listed

Executive titles in this filing

  • Kara Pacheco (President and Board Chair)
  • Yoselin Genao-Estrella (Executive Director)

Highest reported compensation

  • Yoselin Genao-Estrella (Executive Director): $203,626 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Neighborhood Housing Services of Queens CDC is a HUD-certified non-profit counseling agency with over 28 years of housing and advisory services for local residents of Queens. Our mission is to preserve and revitalize underserved neighborhoods in Queens.

What it reported doing in 2024

Our core programs are designed to promote housing stability, financial mobility, and economic empowerment for Queens residents and surrounding communities.Through our Housing Access and Affordability Services, we help individuals and families navigate the complex housing landscape. Our team provides hands-on assistance with NYC Housing Connect applications and advocates for clients seeking affordable housing opportunities. We offer HUD-certified First-Time Homebuyer Workshops in both English and Spanish, guiding participants through topics such as credit management, budgeting, mortgages, insurance, and the true costs of homeownership. In addition, our counselors assist clients in accessing down payment assistance programs at the city, state, and federal levels, and offer foreclosure prevention counseling for homeowners at risk of losing their homes-providing support with loan modifications and referrals to legal aid when needed.Our Financial Mobility Services focus on strengthening long-term financial well-being. Through personalized financial coaching, clients receive guidance to set financial goals, build budgets, and increase savings. We provide credit analysis and repair services, including soft credit pulls and tailored improvement plans to help participants qualify for rentals or mortgages. Clients also receive support in opening bank accounts, joining credit unions, and accessing matched savings programs. To enhance financial confidence in a digital age, we offer digital financial literacy workshops and one-on-one sessions that help participants safely manage online banking and avoid scams.Through our Workforce and Economic Empowerment initiatives, we connect community members to opportunities that foster economic independence. In partnership with the LaGuardia Career Center and other local providers, clients receive referrals for job training, rsum development, and employment placement. We also promote entrepreneurship through small business workshops and referrals for financial management support. Recognizing the diverse needs of our community, we provide language access and digital skills programs for limited-English speakers and older adults, ensuring they can fully participate in today's increasingly digital and financial systems.

Operating model

Revenue model
Grant-funded. 76% of the money available for current operations came from government grants.
Distribution model
Hybrid. The nonprofit split its reported program spending across 49% for direct work, and 51% for grants.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and most voting board members are independent. The filing does not identify recipients for some grant dollars and some filing-based governance responses are negative or unanswered.

Rating breakdown

  • Financial Efficiency: 83
  • Transparency & Controls: 51
  • Accountability: 90
  • Sustainability: 54
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 76.9%; rating input score 77
  • Program expense ratio: 91.3%; rating input score 91
  • Fundraising efficiency: $85.71 raised per $1 spent on fundraising; rating input score 85; 85th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 87.5%; rating input score 88; 2nd percentile among comparable filings
  • Pay-setting controls: 1 of 6 controls in place; rating input score 17
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 0%; rating input score 0; 6th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 6 of 8 controls in place; rating input score 75
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Fail
    • Document-retention policy: Fail
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 15.7%; rating input score 72; 72nd percentile among comparable filings
  • Total-asset coverage ratio: 1.03; rating input score 38; 38th percentile among comparable filings
  • Liabilities to assets ratio: 0.32; rating input score 33; 33rd percentile among comparable filings
  • Officer compensation ratio: 7%; rating input score 42; 42nd percentile among comparable filings

Growth

  • Program expense growth: 19% per year; rating input score 100; 84th percentile among comparable filings
  • Revenue growth: 20.4% per year; rating input score 100; 88th percentile among comparable filings
  • Asset growth: 28.6% per year; rating input score 100; 92nd percentile among comparable filings

Details

  • Where the money goes: 76.9% of revenue deployed · 91.3% of spending went to programs
  • Governance: 10 of 10 board members independent · 6 of 8 filing controls reported
  • Programs: 1 filed program accomplishment · $2.7M in reported program spending
  • Leadership: top reported pay $204K · 11 people listed · 1 of 6 pay-setting controls reported
  • Consistency: 31 of 33 current checks pass · 2 findings to review
  • Schedules: 7 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 7 filing years from 2017 to 2024
  • Contacts: How to reach this organization
  • Money network: 1 filed money-flow record
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Transparency & Controls: Grant itemization coverage scored 0/100.
  • Review — Accountability: Governance controls: 2 of 8 not reported.
  • Moderate — Sustainability: Total-asset coverage ratio scored 38/100.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
  • Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.
  • Moderate — Sustainability: Liabilities to assets ratio scored 33/100.
  • Moderate — Sustainability: Officer compensation ratio scored 42/100.