National September 11 Memorial & Museum

What it reported doing in 2019

Museum & public programs: in 2019, the museum opened a special exhibition titled "revealed: the hunt for bin laden", which examines the intelligence and military operations that led to a compound in abbottabad, pakistan, where osama bin laden was killed nearly 10 years after 9/11. "k-9 courage", which honors the hundreds of working dogs that participated in the response to the 9/11 attacks, was also installed in 2019, in the south tower gallery.for the 18th anniversary of the 9/11 attacks, the museum again produced the "tribute in light", the iconic annual memorial that dominates the lower manhattan skyline from dusk on september 11 to dawn on september 12. The year 2019 marked the museum's fifth full year of operation. In addition to serving visitors through its core exhibitions, the museum presented a full season of public programs, and maintained continual object and exhibition rotations, which were necessary due to conservation requirements and loan expirations. Objects and exhibition rotations also provided the opportunity to feature more of the permanent collection. The 9/11 memorial & museum also hosted more than 2,100 nypd recruits, fdny probies and fdny emergency medical team probies as a part of their training in addition to hosting over 200 military re-enlistments, retirements and promotional ceremonies for the united states military on the 9/11 memorial plaza. Public programs and educational offerings greatly increased during the fifth full year of the museum's operation. Over 180,000 visitors took guided tours of the memorial and museum. Weekly youth and family programs saw over 5,925 participants in 125 programs, and 202 youth & family tours were offered for 3,139 visitors. Over 10,673 students took part in student workshops and tours in the education center. Nearly 2,000 teachers took part in our professional development workshop and events. Over 323,000 students, from all 50 states and around the world, participated in our annual anniversary in the schools webinar which continues to serve as one of our signature annual programs. Two full seasons of evening public programs in the museum's auditorium focused principally on deepening understanding of 9/11's connection to current events and the attacks' ongoing cultural impact. In total the museum hosted 24 programs for nearly 2,500 attendees in 2019. Attendance at multiple daily screenings of the museum-produced films "facing crisis: america under attack and "facing crisis: a changed world" along with other daytime programming totaled over 307,000 visitors. The 9/11 memorial & museum continued its professional training programs, which provide an in-depth exploration of 9/11 for officers and agents from law enforcement, intelligence and military groups to recognize the special connections between 9/11 and their work. Each program is geared toward meeting the unique needs and interests of the agency in attendance. In 2019, we hosted 87 of these programs for 5,428 individual participants.during 2019, museum visitors helped to grow the digital resources used in the core exhibitions with approximately 2,900 new video recordings of reflections about 9/11, approximately 725 audio recordings about their day-of-9/11 or aftermath experiences, nearly 70 audio recordings for the "in memoriam" exhibition, nearly 205,000 signatures and messages in the digital guest book, around 770 new profiles in the registry of rescue and recovery workers, and about 35 new profiles in the registry of public memorials created around the world in commemoration of 9/11. Drawing from these visitor contributions, the museum continually added to the exhibitions, including around 25 new voices in the installation "reflecting on 9/11 and more than 120 updated profiles in the memorial exhibition. Thanks to donations from the family, friends, and coworkers of the victims of the terrorist attacks of september 11, 2001 and february 26, 1993, the museum updated three images in the memorial exhibition's "w

Financial Efficiency

• Mission deployment rate: 100%; rating input score 100
• Program expense ratio: 81.5%; rating input score 81
• Fundraising efficiency: $1.84 raised per $1 spent on fundraising; rating input score 5; 5th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
• Pay-setting controls: 4 of 6 controls in place; rating input score 67
  • Compensation committee: Pass
  • Independent consultant: Missing
  • Other Form 990s reviewed: Pass
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 81st percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: -26.1%; rating input score 3; 3rd percentile among comparable filings
• Total-asset coverage ratio: 0; rating input score 0; 0th percentile among comparable filings
• Liabilities to assets ratio: Limited
• Officer compensation ratio: 3.5%; rating input score 29; 29th percentile among comparable filings

Growth

• Program expense growth: 6.5% per year; rating input score 100; 63rd percentile among comparable filings
• Revenue growth: 0.1% per year; rating input score 100; 10th percentile among comparable filings
• Asset growth: -5.7% per year; rating input score 0; 3rd percentile among comparable filings