National Domestic Violence Hotline

What it reported doing in 2024

The national domestic violence hotline (the hotline) is a vital service: our mission is to answer the call to support and shift power back to those affected by relationship abuse - 24/7/365. Established in 1996 and headquartered in austin, Texas, the hotline is the only national 24-hour domestic violence hotline serving the united states and its territories, providing compassionate support, life-saving resources, and personalized safety planning via phone, online chat, and text. The hotline's frontline staff ("advocates") are highly trained to provide individualized support, understand each victim's unique situation, and help them identify options for a safer future.continued to schedule oto date the hotline has answered more than 7 million calls, chats, and texts. Services are provided in english and spanish through bilingual advocates and in more than 200 other languages through translation. The hotline is a critical resource for survivors, often the first source to validate that abuse is being experienced, and a trusted provider of resources, referrals, and safety planning.in 2007, the hotline established love is respect, an initiative that engages, educates, and empowers young people to prevent and end abusive relationships. Love is respect is a safe, inclusive space where young people can access information and get 24/7 help through phone, digital chat, and text in an environment designed specifically for them. Love is respect mobilizes parents, educators, and peers to raise awareness on healthy dating behaviors and how to identify unhealthy and abusive patterns.

Financial Efficiency

• Mission deployment rate: 81.4%; rating input score 81
• Program expense ratio: 79.8%; rating input score 80
• Fundraising efficiency: $13.82 raised per $1 spent on fundraising; rating input score 47; 47th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
• Pay-setting controls: 4 of 6 controls in place; rating input score 67
  • Compensation committee: Pass
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Pass
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: -1.7%; rating input score 24; 24th percentile among comparable filings
• Total-asset coverage ratio: 0.47; rating input score 14; 14th percentile among comparable filings
• Liabilities to assets ratio: 0.26; rating input score 51; 51st percentile among comparable filings
• Officer compensation ratio: 9.4%; rating input score 23; 23rd percentile among comparable filings

Growth

• Program expense growth: 11.7% per year; rating input score 100; 76th percentile among comparable filings
• Revenue growth: 9.6% per year; rating input score 100; 72nd percentile among comparable filings
• Asset growth: 2.8% per year; rating input score 100; 22nd percentile among comparable filings