Mystic Valley Aging Services

Nonprofit profile at a glance

EIN
042562646
IRS 990 coverage
2013–2024
Official website data refreshed
Aug 2026
Forms available
Form 990 2024
Location
Malden, MA, USA
Phone
7813247705
Rating
90
Verdict
STRONG
Rating confidence
Moderate
Sector
Senior Centers

Official website

Reported finances

Revenue
$133,883,427
Expenses
$132,591,894
Assets
$48,521,801
Liabilities
$29,274,027

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

32 people listed

Executive titles in this filing

  • BRIAN C SNELL (PRESIDENT)
  • PAMELA L KELLY (VICE PRESIDENT)
  • LISA GURGONE (CHIEF EXECUTIVE OFFICER)

Highest reported compensation

  • LISA GURGONE (CHIEF EXECUTIVE OFFICER): $296,043 total reported compensation
  • SEAN HUBACZ (CHIEF FINANCIAL OFFICER): $283,895 total reported compensation
  • LESLEY NOLAN (CHIEF OPERATING OFFICER): $235,641 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Our mission is to support the right of older adults and adults with disabilities to live independently with dignity in a setting of their choice by providing them and their caregivers with information, advice and access to quality services and resources. Our core values: Empowering people by providing quality choices. Celebrating 50 years of helping older adults to live independently and with dignity, Mystic Valley Elder Services is a non-profit agency located in Malden, Mass., that provides essential home- and community-based care and resources to older adults, people with disabilities, and caregivers who reside in Chelsea, Everett, Malden, Medford, Melrose, North Reading, Reading, Revere, Stoneham, Wakefield and Winthrop, regardless of their income level. Agency services include but are not limited to: coordination of home care services, transportation, Meals on Wheels, and...

What it reported doing in 2024

The enhanced community options program provides case management and community-based services to elders financially eligible for home care, financially ineligible for medicaid, and in immediate risk of nursing home placement. The program provided services to 8,354 publicly sponsored clients in fy2025.

Operating model

Revenue model
Grant-funded. 81% of the money available for current operations came from government grants.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 96
  • Transparency & Controls: 84
  • Accountability: 100
  • Sustainability: 32
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 95.9%; rating input score 96
  • Program expense ratio: 96.7%; rating input score 97
  • Fundraising efficiency: $301.82 raised per $1 spent on fundraising; rating input score 92; 92nd percentile among comparable filings

Transparency & Controls

  • Consistency checks: 94.7%; rating input score 95; 33rd percentile among comparable filings
  • Pay-setting controls: 4 of 6 controls in place; rating input score 67
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 95.2%; rating input score 95; 28th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 77th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 1%; rating input score 37; 37th percentile among comparable filings
  • Total-asset coverage ratio: 0.37; rating input score 13; 13th percentile among comparable filings
  • Liabilities to assets ratio: 0.6; rating input score 28; 28th percentile among comparable filings
  • Officer compensation ratio: 1.8%; rating input score 60; 60th percentile among comparable filings

Growth

  • Program expense growth: 10.1% per year; rating input score 100; 75th percentile among comparable filings
  • Revenue growth: 9.9% per year; rating input score 100; 76th percentile among comparable filings
  • Asset growth: 12.5% per year; rating input score 100; 80th percentile among comparable filings

Details

  • What they do: 7 programs and campaigns described on the official site · 1 operating location identified
  • Where the money goes: 95.9% of revenue deployed · 96.7% of spending went to programs
  • Governance: 13 of 13 board members independent · 9 of 9 filing controls reported
  • Programs: 4 filed program accomplishments · $128.2M in reported program spending
  • Leadership: top reported pay $296K · 32 people listed · 4 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $10.3M reported
  • Consistency: 37 of 39 current checks pass · 2 findings to review
  • Schedules: 8 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 12 filing years from 2013 to 2024
  • Contacts: How to reach this organization
  • Money network: 22 filed money-flow records
  • Related organizations: 10 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Moderate — Sustainability: Operating margin scored 37/100.
  • High — Sustainability: Total-asset coverage ratio scored 13/100.
  • High — Sustainability: Liabilities to assets ratio scored 28/100.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
  • Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.