Multi-Service Center

What it reported doing in 2024

Economic stability msc's economic opportunity program provides resources for housing, education, and employment. Housing assistance includes permanent, transitional, and emergency housing for individuals. Housing services: - william j wood veterans house. 48 households were served in permanent housing with supportive services at the william j wood veterans house. Of the 9 exiting households, 66% exited to other permanent housing. Out of 40 households who have completed at least 2 self-sufficiency matrix assessments, 87% improved in one or more life domains. Life domains in the analysis include housing, income/benefits, mental health, legal, mobility, and community. Staff met with program participants, asking detailed questions to understand how program participants respond and assess their self-sufficiency as a result of their own resiliency and staff support. - burien veterans house. 17 individuals were served at the burien vets house. Of the 12 exiting individuals, 66% exited to permanent housing and 8% moved on to other temporary housing situations. Out of 5 residents who completed at least 2 self-sufficiency matrix assessments, 60% improved in one or more life domains. Life domains in the analysis include housing, income/benefits/employment, mental health, legal, mobility, and substance use. Staff met with program participants, asking detailed questions to understand how program participants respond and assess their self-sufficiency as a result of their own resiliency and staff support. - titusville station. 18 households were served at titusville sro and e side apartments. Of the 4 exiting households, 75% exited to permanent housing. Titusville has been undergoing building updates and a kitchen remodel to create a more safe and supportive place for residents to work on their recovery and foundation building. - shelter. 21 households received shelter services through msc. Of the 7 exiting households, 43% exited to permanent housing and 14% exited to other temporary housing situations. Out of 3 households who have completed at least 2 self-sufficiency matrix assessments, 66% improved in one or more life domains. Life domains in the analysis include housing, income/benefits/employment, mental health, legal, children's education, and community. Staff met with program participants, asking detailed questions to understand how program participants respond and assess their self-sufficiency as a result of their own resiliency and staffsupport. - regional access point (rap). 32 households were served with diversion assistance during this time and as a result, placed into permanent housing. The rap team conducts outreach in 4 south king county cities at community centers, day centers, and libraries. During the reporting timeframe, the rap team completed the housing triage tool with 317 households. - veteran navigation program. 14 households were served in a new veteran navigation program which began serving customers in march 2025. The program provides housing navigation and related support services to veteran households experiencing housing instability and homelessness. Of the 2 exiting households, 100% obtained permanent housing. Several other households were able to maintain their current housing and/or achieve other goals. Community navigation: during this reporting period, 92 households and 245 individuals received assistance with their inquiries regarding both msc and other external programs. In this reporting period, 48% of the individuals served identified specifically as hispanic and 87% of the total individuals served identified as a racial category other than white. Rental & emergency assistance: emergency assistance support 680 individuals / 279 households received emergency assistance support from msc staff, including 255 rental assistance payments. 12 households were served with other types of emergency services, such as utility assistance payments and motel vouchers. Employment and education: - open doors out of 24 ex

Financial Efficiency

• Mission deployment rate: 79.3%; rating input score 79
• Program expense ratio: 85.9%; rating input score 86
• Fundraising efficiency: $46.08 raised per $1 spent on fundraising; rating input score 74; 74th percentile among comparable filings

Transparency & Controls

• Consistency checks: 94.4%; rating input score 94; 22nd percentile among comparable filings
• Pay-setting controls: 4 of 6 controls in place; rating input score 67
  • Compensation committee: Pass
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Pass
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
• Governance controls: 7 of 9 controls in place; rating input score 78
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Fail
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Fail
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 7.7%; rating input score 62; 62nd percentile among comparable filings
• Total-asset coverage ratio: 1.23; rating input score 44; 44th percentile among comparable filings
• Liabilities to assets ratio: 0.65; rating input score 20; 20th percentile among comparable filings
• Officer compensation ratio: 5.4%; rating input score 47; 47th percentile among comparable filings

Growth

• Program expense growth: 6.7% per year; rating input score 100; 54th percentile among comparable filings
• Revenue growth: 4.9% per year; rating input score 100; 43rd percentile among comparable filings
• Asset growth: 5.4% per year; rating input score 100; 38th percentile among comparable filings