Morgan Memorial Goodwill Industries Inc
Nonprofit profile at a glance
- EIN
- 042106765
- IRS 990 coverage
- 2010–2024
- Forms available
- Form 990 2024
- Location
- Boston, MA, USA
- Phone
- 6174451010
- Rating
- 90
- Verdict
- STRONG
- Rating confidence
- Standard
- Sector
- Human Services
Reported finances
- Revenue
- $41,467,625
- Expenses
- $36,239,524
- Assets
- $78,790,860
- Liabilities
- $22,733,820
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
20 people listed
Executive titles in this filing
- Joanne K Hilferty (President & CEO)
Highest reported compensation
- Joanne K Hilferty (President & CEO): $689,369 total reported compensation
- Alexander MacNeil (VP of Operations): $275,054 total reported compensation
- Laurel Ford (VP of Finance & CFO): $254,946 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
The mission of Morgan Memorial Goodwill Industries (Goodwill) is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.
What it reported doing in 2024
Schedule O: Job Training and Career ServicesGoodwill is a community-based nonprofit organization and a leading provider of job training and career services in Massachusetts. Goodwill's mission services help individuals who face barriers to self-sufficiency prepare for the workplace, find jobs, and advance in order to support themselves and their families. In the year ending June 30, 2025, Goodwill served 4,071 individuals through its mission services. Goodwill Boston Career Center, the career center Goodwill operates at its headquarters in Roxbury, assisted 3,536 individuals with career services including resume preparation, interview practice, online application assistance, labor market information, and training referrals. The career center also brought 69 employers on site for 65 recruitment events and documented 259 placements. Work readiness and skills training programs enrolled 129 people considered hardest to employ, offering case management, job skills and job readiness training, on-the-job training, placement, and post-placement supports. Trainees included individuals with limited work histories and low educational attainment, citizens returning from correction, victims of domestic violence, and individuals on Transitional Assistance. Of the participants, 51 found jobs and started on paths to self-sufficiency.Developmental services offered a range of employment, pre-employment, and other day programs to 406 individuals with developmental and other disabilities, including public high school students with special needs. Employment-oriented services include work readiness training, on-the-job training, case management, placement, and post-placement supports.Goodwill's social enterprises provided on-the-job training and a paycheck to 167 individuals through the retail program and the housekeeping/maintenance contracted services. (The retail program is described in Part III, Line 4b).
Operating model
- Revenue model
- Mixed. Its operating money came from several sources; no one source provided a clear majority.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
- Includes noncash contributions: Reported contributions include donated property or goods.
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and some filed totals do not add up.
Rating breakdown
- Financial Efficiency: 89
- Transparency & Controls: 92
- Accountability: 95
- Sustainability: 63
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 100%; rating input score 100
- Program expense ratio: 83.9%; rating input score 84
- Fundraising efficiency: $15.66 raised per $1 spent on fundraising; rating input score 51; 51st percentile among comparable filings
Transparency & Controls
- Consistency checks: 94.7%; rating input score 95; 24th percentile among comparable filings
- Pay-setting controls: 5 of 6 controls in place; rating input score 83
- Compensation committee: Pass
- Independent consultant: Pass
- Other Form 990s reviewed: Pass
- Written employment contract: Missing
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 92.3%; rating input score 92; 25th percentile among comparable filings
- Governance controls: 9 of 9 controls in place; rating input score 100
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Pass
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 12.6%; rating input score 72; 72nd percentile among comparable filings
- Total-asset coverage ratio: 2.17; rating input score 64; 64th percentile among comparable filings
- Liabilities to assets ratio: 0.29; rating input score 47; 47th percentile among comparable filings
- Officer compensation ratio: 5.8%; rating input score 44; 44th percentile among comparable filings
Growth
- Program expense growth: 3.3% per year; rating input score 100; 28th percentile among comparable filings
- Revenue growth: 3.4% per year; rating input score 100; 29th percentile among comparable filings
- Asset growth: 8.4% per year; rating input score 100; 57th percentile among comparable filings
Details
- Where the money goes: 100% of revenue deployed · 83.9% of spending went to programs
- Governance: 12 of 13 board members independent · 9 of 9 filing controls reported
- Programs: 2 filed program accomplishments · $30.4M in reported program spending
- Leadership: top reported pay $689K · 20 people listed · 5 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $2.9M reported
- Consistency: 40 of 41 current checks pass · 1 finding to review
- Schedules: 9 filed schedules · includes major donors and executive pay
- Filing history: 14 filing years from 2010 to 2024
- Contacts: How to reach this organization
- Money network: 8 filed money-flow records
- Related organizations: 1 filed related-organization link
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
- Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- Review — Financial Efficiency: Fundraising efficiency scored 51/100.
- Review — Transparency & Controls: Schedule R controlled transactions itemized did not reconcile in the filed values.
- Moderate — Sustainability: Officer compensation ratio scored 44/100.
- Moderate — Sustainability: Liabilities to assets ratio scored 47/100.