Missoula Area Agency on Aging Inc

What it reported doing in 2024

In-home services: in-home support services staff, called client support specialists, help older adults age at home safely and comfortably and give primary caregivers the opportunity to take time for themselves. In fiscal year 2025, mas provided 2,444 hours of in-home support services to 66 clients. This compares to 2,626 hours of care for 46 clients in fiscal year 2024.the caring companion program matches volunteers with older adult clients to reduce social isolation and loneliness. Thirty-two (32) clients were matched with companions, and volunteers served 1,757 hours in fiscal year 2025.the veteran directed care program empowers qualifying veterans to hire, employ and supervise personal care attendants to help with daily needs in support of independence. Mas care coordinators assist veterans to develop and implement care plans to meet their personal needs. In fiscal year 2025, 112 veterans were served compared to 102 veterans in fiscal year 2024.care management program staff assist older adults with complex needs to navigate and access health and social care systems to support safety, independence, and quality of life. In fiscal year 2025, the program served 52 clients, the majority of which are individuals living with memory loss or dementia. This compares to 64 clients served in fiscal year 2024.the family caregiver support program assists adult family members and other informal providers of in-home care to older adults. Staff connect caregivers and their loved ones to mas services, such in-home services, caring companions, and respite (which provides caregivers temporary relief from caregiving responsibilities). Caregivers can also participate in ongoing support groups or take a powerful tools for caregivers class. In fiscal year 2025, mas supported 75 family caregivers compared to 82 in fiscal year 2024.the home modification program provides older adults (homeowners and renters) with affordable assistance with minor home modifications and repairs to improve accessibility and address safety concerns. Projects include installation of grab bars and accessible bathroom fixtures, safety latches and accessible handles, hand railings, smoke/o2 detectors, weatherization, light fixture replacements, drywall patching, etc.

Financial Efficiency

• Mission deployment rate: 71.2%; rating input score 71
• Program expense ratio: 77.9%; rating input score 78
• Fundraising efficiency: $13.87 raised per $1 spent on fundraising; rating input score 48; 48th percentile among comparable filings

Transparency & Controls

• Consistency checks: 93.8%; rating input score 94; 20th percentile among comparable filings
• Pay-setting controls: 3 of 6 controls in place; rating input score 50
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Pass
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 99.4%; rating input score 99; 39th percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 10.7%; rating input score 64; 64th percentile among comparable filings
• Total-asset coverage ratio: 1.57; rating input score 53; 53rd percentile among comparable filings
• Liabilities to assets ratio: 0.06; rating input score 67; 67th percentile among comparable filings
• Officer compensation ratio: 4.6%; rating input score 56; 56th percentile among comparable filings

Growth

• Program expense growth: 5.6% per year; rating input score 100; 43rd percentile among comparable filings
• Revenue growth: 5.8% per year; rating input score 100; 47th percentile among comparable filings
• Asset growth: 8.6% per year; rating input score 100; 53rd percentile among comparable filings