Metropolitan Family Services
Nonprofit profile at a glance
- EIN
- 362167940
- IRS 990 coverage
- 2009–2024
- Official website data refreshed
- Sep 2026
- Forms available
- Form 990 2024, Form 990-T 2024
- Location
- Chicago, IL, United States
- Phone
- 312-986-4000
- Rating
- 84
- Verdict
- STRONG
- Rating confidence
- Moderate
- Sector
- Human Services
Reported finances
- Revenue
- $180,243,830
- Expenses
- $177,850,691
- Assets
- $142,106,053
- Liabilities
- $49,292,226
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
83 people listed
Executive titles in this filing
- Ricardo Estrada (President & CEO)
Highest reported compensation
- Ricardo Estrada (President & CEO): $388,211 total reported compensation
- Theresa Nihill (Chief Operating Officer): $290,631 total reported compensation
- James C Baldwin (CFO, Treasurer): $266,758 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Mission, Vision & Values Our Mission To provide and mobilize the services needed to strengthen families and communities. Our Mission To provide and mobilize the services needed to strengthen families and communities. Our Vision. To provide and mobilize the services needed to strengthen families and communities. Our Vision To be widely acknowledged as a major catalyst and resource for promoting family and community strengths. Statement To provide and mobilize the services needed to strengthen families and communities. Programs and Services.
What it reported doing in 2024
Emotional Wellness: We encourage healthy and productive lives. Through supportive, caring counseling, individuals and families in any phase of life are empowered to better handle life's challenges. Our mental health services provide psychiatric evaluation, case management and crisis intervention to help children and adults with chronic mental illness recover and be productive. We also offer assistance for older adults and their caregivers to meet the unique concerns of this stage of life. Compassionate violence prevention programs alleviate the impact of community or domestic violence. And specialized veterans' services help returning soldiers and their families reintegrate into civilian life and reconnect with one another.Number of Clients Served - 17,615
Operating model
- Revenue model
- Grant-funded. 72% of the money available for current operations came from government grants.
- Distribution model
- Direct operator. The filing allocates 95% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
- Includes noncash contributions: Reported contributions include donated property or goods.
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. The filing reports few safeguards for money sent abroad and expenses are high relative to revenue.
Rating breakdown
- Financial Efficiency: 88
- Transparency & Controls: 74
- Accountability: 100
- Sustainability: 42
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 89.1%; rating input score 89
- Program expense ratio: 90%; rating input score 90
- Fundraising efficiency: $74.97 raised per $1 spent on fundraising; rating input score 81; 81st percentile among comparable filings
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
- Pay-setting controls: 3 of 6 controls in place; rating input score 50
- Compensation committee: Pass
- Independent consultant: Missing
- Other Form 990s reviewed: Missing
- Written employment contract: Missing
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Scored; rating input score 0
- Grant itemization coverage: 100%; rating input score 100; 77th percentile among comparable filings
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Yes; rating input score 100
Accountability
- Independent voting board: 100%; rating input score 100; 77th percentile among comparable filings
- Governance controls: 9 of 9 controls in place; rating input score 100
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Pass
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 1.3%; rating input score 39; 39th percentile among comparable filings
- Total-asset coverage ratio: 0.8; rating input score 32; 32nd percentile among comparable filings
- Liabilities to assets ratio: 0.35; rating input score 51; 51st percentile among comparable filings
- Officer compensation ratio: 1.3%; rating input score 69; 69th percentile among comparable filings
Growth
- Program expense growth: 15.6% per year; rating input score 100; 88th percentile among comparable filings
- Revenue growth: 12.9% per year; rating input score 100; 85th percentile among comparable filings
- Asset growth: 4.9% per year; rating input score 100; 35th percentile among comparable filings
Details
- What they do: 3 programs and campaigns described on the official site · 1 operating location identified
- Where the money goes: 89.1% of revenue deployed · 90% of spending went to programs
- Governance: 72 of 72 board members independent · 9 of 9 filing controls reported
- Programs: 4 filed program accomplishments · $160.1M in reported program spending
- Leadership: top reported pay $388K · 83 people listed · 3 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $2.2M reported
- Consistency: 39 of 39 current checks pass
- Schedules: 11 filed schedules · includes major donors, foreign activity, grants, executive pay, and related organizations
- Filing history: 16 filing years from 2009 to 2024
- Contacts: How to reach this organization
- Money network: 12 filed money-flow records
- Related organizations: 5 filed related-organization links
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
Grant-readiness screening is separate from the live rating, not a measure of program quality. Review the source records before making a grant decision.
- High — Transparency & Controls: Foreign activity oversight scored 0/100.
- Moderate — Sustainability: Operating margin scored 39/100.
- Moderate — Sustainability: Total-asset coverage ratio scored 32/100.
- Review — Sustainability: Liabilities to assets ratio scored 51/100.
- High — Grant Readiness: Federal audit findings: this organization reported findings in its latest federal Single Audit.