Mercy House Living Centers

Nonprofit profile at a glance

EIN
330315864
IRS 990 coverage
2009–2024
Official website data refreshed
Sep 2026
Forms available
Form 990 2024
Location
Santa Ana, CA, USA
Phone
7148367188
Rating
87
Verdict
STRONG
Rating confidence
Moderate
Sector
Homeless Shelters

Official website

Reported finances

Revenue
$68,214,010
Expenses
$69,484,370
Assets
$20,793,167
Liabilities
$15,100,322

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

29 people listed

Executive titles in this filing

  • LARRY HAYNES (CEO & PRESIDENT)

Highest reported compensation

  • LARRY HAYNES (CEO & PRESIDENT): $186,401 total reported compensation
  • PATTI LONG (DCEO): $136,116 total reported compensation
  • TIMOTHY HUYNH (CHIEF PROGRAMS OFFICER): $112,509 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services. Now, over 35 years later, we provide services to over 7,000 people experiencing homelessness annually, throughout seven counties in California and Arizona. What started with a dream to get one person home, has now served over 100,000 people struggling with homelessness. Mercy House provides dignified housing and comprehensive supportive services to a wide variety of people experiencing homelessness, adult men and women, families, mothers and their children, veterans, chronically homeless individuals, persons living with HIV/AIDS, individuals overcoming substance addictions, and those who are both physically and/or mentally disabled. Every person’s journey back home is as unique as they are.

What it reported doing in 2024

Cal aim community supports: through California's cal aim initiative, mercy house bridged the gap between healthcare and housing for hundreds of medi-cal members, delivering a continuum of services designed to move chronically ill and vulnerable individuals out of homelessness and into stable, sustained housing reducing costly emergency room visits and hospitalizations for some of the region's most medically complex residents. Mercy house guided members through the complex process of securing housing via housing transition navigation services, helping individuals overcome the systemic barriers that make finding housing particularly difficult for those with medical vulnerabilities. To remove one of the most common financial obstacles to housing entry, mercy house provided housing deposits, enabling individuals who would otherwise be unable to afford move-in costs to access stable housing. Once housed, members received housing tenancy and sustaining services to maintain their stability and prevent a return to homelessness. For the highest-need individuals, enhanced care management (ecm) services provided intensive, coordinated support that integrates medical, behavioral health, and social needs into a single care plan.

Operating model

Revenue model
Grant-funded. 92% of the money available for current operations came from government grants.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 92
  • Transparency & Controls: 83
  • Accountability: 98
  • Sustainability: 23
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 93.3%; rating input score 93
  • Program expense ratio: 91.6%; rating input score 92
  • Fundraising efficiency: $114.77 raised per $1 spent on fundraising; rating input score 85; 85th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 93.3%; rating input score 93; 21st percentile among comparable filings
  • Pay-setting controls: 5 of 6 controls in place; rating input score 83
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Pass
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Limited
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 95.7%; rating input score 96; 49th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -1.9%; rating input score 19; 19th percentile among comparable filings
  • Total-asset coverage ratio: 0.3; rating input score 10; 10th percentile among comparable filings
  • Liabilities to assets ratio: 0.73; rating input score 21; 21st percentile among comparable filings
  • Officer compensation ratio: 1.2%; rating input score 71; 71st percentile among comparable filings

Growth

  • Program expense growth: 21.2% per year; rating input score 100; 93rd percentile among comparable filings
  • Revenue growth: 18.6% per year; rating input score 100; 93rd percentile among comparable filings
  • Asset growth: 9.4% per year; rating input score 100; 67th percentile among comparable filings

Details

  • What they do: 1 operating location identified
  • Where the money goes: 93.3% of revenue deployed · 91.6% of spending went to programs
  • Governance: 22 of 23 board members independent · 9 of 9 filing controls reported
  • Programs: 3 filed program accomplishments · $63.7M in reported program spending
  • Leadership: top reported pay $186K · 29 people listed · 5 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $9.6M reported
  • Consistency: 30 of 31 current checks pass · 1 finding to review
  • Schedules: 6 filed schedules · includes executive pay
  • Filing history: 16 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 7 filed money-flow records
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 19/100.
  • High — Sustainability: Total-asset coverage ratio scored 10/100.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
  • High — Sustainability: Liabilities to assets ratio scored 21/100.