Maitri Compassionate Care
Nonprofit profile at a glance
- EIN
- 943189198
- IRS 990 coverage
- 2016–2024
- Forms available
- Form 990 2024, Form 990-T 2024
- Location
- San Francisco, CA, USA
- Phone
- 4155583000
- Rating
- 75
- Verdict
- SUPPORTED
- Rating confidence
- Standard
Reported finances
- Revenue
- $2,764,974
- Expenses
- $2,719,490
- Assets
- $3,927,265
- Liabilities
- $910,826
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
19 people listed
Executive titles in this filing
- MICHAEL E ARMENTROUT (CEO)
- JANE WONG (PRESIDENT)
Highest reported compensation
- MICHAEL E ARMENTROUT (CEO): $180,890 total reported compensation
- MONIQUE DUPREE (DIRECTOR OF): $147,978 total reported compensation
- MOLLY R HERZIG (DIR CLINICAL): $130,826 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
No one should have to suffer, transition, or die alone. Maitri provides compassionate residential care to low-income people who are in need of hospice or 24-hour care for people living with HIV/AIDS or recovering from gender affirmation surgery. Maitri offers comprehensive coordinated care through an interdisciplinary team approach that includes: nursing care, psychosocial support, nutritious meals, social work case management and mental health. Maitri cultivates the deepest respect and love for life among its residents and caregivers.
What it reported doing in 2024
Nursing & attendant care: during fiscal year 2024-2025, maitri served a total of 12 (unduplicated) residents; there were 6 deaths and 14 discharges during this period. Dual and triply diagnosed marginally housed residents require residential medical care and safe sanitary indoor accommodations in order to successfully adhere to HIV and hep c drug therapies and regain health. In addition to hospice care, maitri provides 24-hour care for those with medical conditions that require short-term stabilization respite care and provides the subsequent support transitioning into a lower level of care program or independent living in the community. Nursing and attendant care staffing including certified nursing assistants and a licensed vocational nurse (supervised by a fulltime rn) are on-site 24 hours/day. The combination of increasingly effective antiretroviral medications and the intensive care at maitri has resulted in more of our residents living longer, healthier lives. Food & nutrition: in fiscal year 2024-2025 over 13,140 meals were served to 12 residents. Food and nutrition are critical components for the care that we provide. Maitri prepares three daily meals for 365 days per year with special attention paid to the nutritional requirements for HIV drug therapies, conditions specific to each resident, cultural and taste preferences, and the context of family and community in which the meals are presented. Social work case management: in fiscal year 2024-2025 two full-time social work case managers provided guidance to 12 residents with regard to accessing community resources and benefits, mental health services, and spiritual care, while working with their caregivers and loved one to provide respite and bereavement support. As fewer residents require hospice care, we are increasingly involved in collaborative efforts with other community service providers to assist those residents who became capable of leaving maitri and resuming a life independent of institutional care. Assisting our residents who are experiencing homelessness or who are unstably housed, in locating safe, affordable, permanent housing has become a difficult task added to the role of the social work case managers.
Operating model
- Revenue model
- Grant-funded. 69% of the money available for current operations came from government grants.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and program spending has declined or grown slowly.
Rating breakdown
- Financial Efficiency: 69
- Transparency & Controls: 76
- Accountability: 100
- Sustainability: 39
- Growth: 60
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 73.8%; rating input score 74
- Program expense ratio: 74.8%; rating input score 75
- Fundraising efficiency: $7.85 raised per $1 spent on fundraising; rating input score 30; 30th percentile among comparable filings
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
- Pay-setting controls: 1 of 6 controls in place; rating input score 17
- Compensation committee: Missing
- Independent consultant: Missing
- Other Form 990s reviewed: Missing
- Written employment contract: Missing
- Compensation survey or study: Missing
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Yes; rating input score 100
Accountability
- Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
- Governance controls: 8 of 8 controls in place; rating input score 100
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: NotApplicable
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 1.6%; rating input score 40; 40th percentile among comparable filings
- Total-asset coverage ratio: 1.44; rating input score 50; 50th percentile among comparable filings
- Liabilities to assets ratio: 0.23; rating input score 40; 40th percentile among comparable filings
- Officer compensation ratio: 25.5%; rating input score 8; 8th percentile among comparable filings
Growth
- Program expense growth: -0.2% per year; rating input score 0; 13th percentile among comparable filings
- Revenue growth: 0.2% per year; rating input score 100; 12th percentile among comparable filings
- Asset growth: 3.6% per year; rating input score 100; 27th percentile among comparable filings
Details
- Where the money goes: 73.8% of revenue deployed · 74.8% of spending went to programs
- Governance: 14 of 14 board members independent · 8 of 8 filing controls reported
- Programs: 1 filed program accomplishment · $2M in reported program spending
- Leadership: top reported pay $181K · 19 people listed · 1 of 6 pay-setting controls reported
- Consistency: 30 of 30 current checks pass
- Schedules: 7 filed schedules · includes major donors, executive pay, and related organizations
- Filing history: 7 filing years from 2016 to 2024
- Contacts: How to reach this organization
- Money network: 5 filed money-flow records
- Related organizations: 1 filed related-organization link
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
- Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- Moderate — Financial Efficiency: Fundraising efficiency scored 30/100.
- High — Growth: Program expense growth scored 0/100.
- Moderate — Sustainability: Operating margin scored 40/100.
- Review — Sustainability: Total-asset coverage ratio scored 50/100.
- High — Sustainability: Officer compensation ratio scored 8/100.
- Moderate — Sustainability: Liabilities to assets ratio scored 40/100.