Twin Lakes Community

Legal name: Lutheran Retirement Ministries of Alamance County North Carolina

Nonprofit profile at a glance

EIN
561270984
IRS 990 coverage
2009–2024
Official website data refreshed
Jul 2026
Forms available
Form 990 2024
Location
Burlington, NC, USA
Phone
3365381500
Rating
87
Verdict
STRONG
Rating confidence
Moderate
Sector
Single Organization Support
Affiliation
Christianity

Official website

Reported finances

Revenue
$51,404,978
Expenses
$51,860,873
Assets
$295,899,414
Liabilities
$225,957,842

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

29 people listed

Executive titles in this filing

  • PAMELA S FOX (PRESIDENT/CEO)

Highest reported compensation

  • PAMELA S FOX (PRESIDENT/CEO): $363,365 total reported compensation
  • BRENT CONKLIN (CFO): $220,921 total reported compensation
  • LAUREN COOK (HC ADMINISTRATOR): $156,911 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Twin Lakes Community is an engaging life plan retirement community where independence is treasured and the transition isn’t about what you give up, but what you’ve gained. It delivers a setting that allows people to live life intentionally, with a continuum of care (independent living, assisted living, skilled nursing, and memory care) when needed.

What it reported doing in 2024

Operation of continuing care retirement community consisting of 104 nursing care beds, 36 assisted living units, 434 apartments, villas and garden homes, and 32 memory care assisted living beds. The nursing facility provides services to residents through both medicare and medicaid. The facility also provides rehabilitative services including physical therapy, speech therapy and occupational therapy. This continuing care retirement community also provides adult day care and home care services. Parkinson's support and caregiver's support is available along with services for older adults with developmentally disabled adult children.

Operating model

Revenue model
Other-operating. 87% of the money available for current operations came from other operating revenue.
Distribution model
Direct operator. The filing allocates 96% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 88
  • Transparency & Controls: 83
  • Accountability: 100
  • Sustainability: 44
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 93.3%; rating input score 93
  • Program expense ratio: 91.8%; rating input score 92
  • Fundraising efficiency: $13.52 raised per $1 spent on fundraising; rating input score 49; 49th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 92.9%; rating input score 93; 17th percentile among comparable filings
  • Pay-setting controls: 4 of 6 controls in place; rating input score 67
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 94.6%; rating input score 95; 27th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 77th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -0.9%; rating input score 23; 23rd percentile among comparable filings
  • Total-asset coverage ratio: 5.71; rating input score 87; 87th percentile among comparable filings
  • Liabilities to assets ratio: 0.76; rating input score 19; 19th percentile among comparable filings
  • Officer compensation ratio: 2.7%; rating input score 42; 42nd percentile among comparable filings

Growth

  • Program expense growth: 7.4% per year; rating input score 100; 60th percentile among comparable filings
  • Revenue growth: 5.9% per year; rating input score 100; 51st percentile among comparable filings
  • Asset growth: 7.6% per year; rating input score 100; 56th percentile among comparable filings

Details

  • What they do: 2 programs and campaigns described on the official site · 1 operating location identified
  • Where the money goes: 93.3% of revenue deployed · 91.8% of spending went to programs
  • Governance: 21 of 21 board members independent · 9 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $47.6M in reported program spending
  • Leadership: top reported pay $363K · 29 people listed · 4 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $2.9M reported
  • Consistency: 34 of 35 current checks pass · 1 finding to review
  • Schedules: 8 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 16 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 11 filed money-flow records
  • Related organizations: 5 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Moderate — Financial Efficiency: Fundraising efficiency scored 49/100.
  • High — Sustainability: Operating margin scored 23/100.
  • High — Sustainability: Liabilities to assets ratio scored 19/100.
  • Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.
  • Moderate — Sustainability: Officer compensation ratio scored 42/100.