Long Term Care Ombudsman

Nonprofit profile at a glance

EIN
341296824
IRS 990 coverage
2010–2024
Forms available
Form 990 2024
Location
Valley View, OH, USA
Phone
2166962719
Rating
87
Verdict
STRONG
Rating confidence
Moderate

Official website

Reported finances

Revenue
$1,193,139
Expenses
$1,241,988
Assets
$1,087,062
Liabilities
$162,945

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

13 people listed

Executive titles in this filing

  • ALAN SHANKMAN (PRESIDENT)

Highest reported compensation

  • NATE CYRILL (PROGRAM DIRE): $100,613 total reported compensation
  • STEPHANIE SCHULER (FIN & OPER.): $36,311 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

As mandated by the federal older americans act and Ohio law, the mission of the long term care ombudsman program is to seek the resolution of problems and advocate for the rights of the home care consumers and residents of long- term care facilities with the goal of enhancing quality of life and care of consumers. The ombudsman program advocates for people receiving home care, assisted living, and nursing home care. We do that by working to resolve complaints about services, helping people select a provider, and providing information about benefits and consumer rights.

What it reported doing in 2024

Ombudsman services: long term care ombudsman (ltco) investigates and attempts to resolve complaints and concerns related to long term care services, informs and connects people to institutional and community-based long term care services, and advocates for better quality long term care. Confidential investigations are handled by certified staff and volunteer ombudsmen and are determined by the consumer's needs and interests. Ombudsmen utilize negotiation, mediation, education, and advocacy to attempt to resolve the concern. Ltco works closely with long term care providers to inform, educate, and encourage the delivery of high quality care that meets their consumers' needs and wishes, and participates in advocacy efforts to promote a better quality of service and quality of life for people receiving long term care services. We believe that by helping one person at a time understand and exercise his or her rights, all people in long term care will benefit.

Operating model

Revenue model
Grant-funded. 99% of the money available for current operations came from government grants.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and some filing-based governance responses are negative or unanswered.

Rating breakdown

  • Financial Efficiency: 85
  • Transparency & Controls: 92
  • Accountability: 95
  • Sustainability: 32
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 87.9%; rating input score 88
  • Program expense ratio: 83.6%; rating input score 84
  • Fundraising efficiency: $47.38 raised per $1 spent on fundraising; rating input score 77; 77th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 7 of 8 controls in place; rating input score 88
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: NotApplicable
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Fail
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -4.1%; rating input score 26; 26th percentile among comparable filings
  • Total-asset coverage ratio: 0.88; rating input score 39; 39th percentile among comparable filings
  • Liabilities to assets ratio: 0.15; rating input score 36; 36th percentile among comparable filings
  • Officer compensation ratio: 11%; rating input score 33; 33rd percentile among comparable filings

Growth

  • Program expense growth: 1.8% per year; rating input score 100; 25th percentile among comparable filings
  • Revenue growth: 1.6% per year; rating input score 100; 22nd percentile among comparable filings
  • Asset growth: 7.3% per year; rating input score 100; 49th percentile among comparable filings

Details

  • Where the money goes: 87.9% of revenue deployed · 83.6% of spending went to programs
  • Governance: 11 of 11 board members independent · 7 of 8 filing controls reported
  • Programs: 2 filed program accomplishments · $1M in reported program spending
  • Leadership: top reported pay $101K · 13 people listed
  • Consistency: 30 of 30 current checks pass
  • Schedules: 4 filed schedules · includes major donors
  • Filing history: 14 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: 2 filed money-flow records
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 26/100.
  • Review — Accountability: Governance controls: Form 990 shared with the board not reported.
  • Moderate — Sustainability: Total-asset coverage ratio scored 39/100.
  • Moderate — Sustainability: Officer compensation ratio scored 33/100.
  • Moderate — Sustainability: Liabilities to assets ratio scored 36/100.