Long Island Crisis Center Inc

What it reported doing in 2025

CRISIS INTERVENTION SERVICESLICC operates multiple crisis intervention programs accessible by telephone and through ChatLIVE Long Island, a mobile-friendly online counseling platform. These services provide immediate support for individuals experiencing suicidal ideation, mental health crises, family conflict, substance use concerns, and other life challenges.In 2025, 25,957 individuals utilized LICC's crisis hotlines and online counseling services. Crisis counselors provided emotional support, referrals and follow-up services to individuals reaching out for help. Risk assessment, crisis de-escalation, safety planning and connection to ongoing mental health services were also provided. Behavioral Health Helpline and Mobile Crisis Intake LICC provides after-hours coverage for Nassau County's Behavioral Health Helpline which serves as the intake department for the County's Mobile Crisis Unit. These services connect residents experiencing psychiatric emergencies with immediate assessment and intervention.In 2025, LICC responded to 2,830 Behavioral Health Helpline calls and completed 495 Mobile Crisis Unit intakes. Through these services, individuals experiencing behavioral health crises received timely access to emergency mental health support, crisis stabilization services, and appropriate levels of care.988 Suicide & Crisis Lifeline Since the launch of the 988 Lifeline in 2022, LICC has served as the designated 988 center for Nassau County. The program provides 24/7 telephone crisis intervention for individuals experiencing any type of emotional distress including suicidal ideation, mental health crises, housing instability, relationship concerns, and substance use issues. In 2025, LICC's 988 counselors answered 11,463 calls while maintaining a 94% answer rate. As demand continued to grow, the program expanded staffing and infrastructure to ensure timely access to high-quality crisis intervention services. Counselors conducted suicide risk assessments, developed safety plans, coordinated emergency responses when necessary, and connected callers to community-based services. These interventions helped reduce immediate risk, increase emotional stabilization, and facilitate access to ongoing support.The H-Line (New York State HIV/STI/Hepatitis C Hotline)The H-Line provides statewide education, prevention information, referrals and support related to HIV, sexually transmitted infections (STIs), and Hepatitis C. The program increases awareness, promotes risk reduction, and helps individuals access testing, treatment, prevention services, and supportive care.In 2025, the H-Line served 1,404 individuals through phone and online platforms. Thirty-six percent of client interactions resulted in direct referrals to healthcare, prevention, or supportive service providers. The program maintained a comprehensive statewide resource database connecting individuals to testing sites, PrEP and PEP providers, medical care, mental health services, housing assistance, case management, harm reduction programs, and LGBTQ+ affirming services.To expand public awareness and prevention education, H-Line implemented a strategic social media campaign that reached 604,044 individuals in 2025. Staff also conducted outreach at 20 community events across New York State, strengthening partnerships and increasing access to prevention information and services.

Financial Efficiency

• Mission deployment rate: 80%; rating input score 80
• Program expense ratio: 92.8%; rating input score 93
• Fundraising efficiency: $47.96 raised per $1 spent on fundraising; rating input score 79; 79th percentile among comparable filings

Transparency & Controls

• Consistency checks: 94.1%; rating input score 94; 23rd percentile among comparable filings
• Pay-setting controls: Limited
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 8 of 8 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: NotApplicable
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 12.6%; rating input score 61; 61st percentile among comparable filings
• Total-asset coverage ratio: 0.95; rating input score 32; 32nd percentile among comparable filings
• Liabilities to assets ratio: 0.51; rating input score 16; 16th percentile among comparable filings
• Officer compensation ratio: 8.6%; rating input score 38; 38th percentile among comparable filings

Growth

• Program expense growth: 15.9% per year; rating input score 100; 77th percentile among comparable filings
• Revenue growth: 16.1% per year; rating input score 100; 82nd percentile among comparable filings
• Asset growth: 21.1% per year; rating input score 100; 85th percentile among comparable filings