Quest, Inc.

What it reported doing in 2024

Quest residential services offers housing options in the orlando and tampa areas with services appropriate to the needs and abilities of each resident. This includes intermediate care facilities, group homes, transitional and supported living, and independent living. Quest residential services provided homes for 197 adults with developmental disabilities in fiscal year 2025. A personal development plan is prepared for every individual who is in the residential program. Those plans identify each person's unique abilities, goals and interests. Quest works in tandem with residents, their families, and medical providers to coordinate needed health services. A nurse visits residents on-site and monitors their health, and all staff members are trained in first aid and cpr. Intermediate care facilities (icfs): icfs offer a nurturing home environment for individuals with profound developmental disabilities who are non-ambulatory. Quest icf programs offer 24-hour skilled nursing care, physical, speech and occupational therapy, and an extensive support system in comfortable and customized residences that meet the needs of the individuals quest serves. Group homes: individuals live in small groups of 8-12 people where increasing independence through continued skill training is emphasized. Residents have the option to participate in activities that promote lifelong education, a healthy lifestyle, and allow them to assume personal and community responsibility. Transitional and supported living: these residences are designed to fulfill the wishes of caring parents and guardians by offering a life rich in experiences and opportunities for individuals with developmental disabilities. Individuals enjoy apartment living with roommates while receiving daily support services that foster independence. Individuals live and work independently in the community and are assisted as needed with more complex tasks such as banking and navigating public transportation. Independent living: quest village is an innovative residential community located in east orlando and designed for independent adults with developmental disabilities with convenient access to employment, healthcare, transportation, entertainment, and education. The community is comprised of 48-single bedroom/single bath apartments that provide safety and comfort. On- and off-site support services are available to assist individuals with activities of daily living. Residents are offered a variety of ongoing social activities.

Financial Efficiency

• Mission deployment rate: 88.2%; rating input score 88
• Program expense ratio: 82.2%; rating input score 82
• Fundraising efficiency: $0.81 raised per $1 spent on fundraising; rating input score 2; 2nd percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
• Pay-setting controls: 4 of 6 controls in place; rating input score 67
  • Compensation committee: Missing
  • Independent consultant: Pass
  • Other Form 990s reviewed: Missing
  • Written employment contract: Pass
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Yes; rating input score 100

Accountability

• Independent voting board: 93.8%; rating input score 94; 27th percentile among comparable filings
• Governance controls: 8 of 9 controls in place; rating input score 89
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Fail
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: -7%; rating input score 13; 13th percentile among comparable filings
• Total-asset coverage ratio: 1.13; rating input score 41; 41st percentile among comparable filings
• Liabilities to assets ratio: 0.43; rating input score 34; 34th percentile among comparable filings
• Officer compensation ratio: 4.8%; rating input score 52; 52nd percentile among comparable filings

Growth

• Program expense growth: 1.3% per year; rating input score 100; 16th percentile among comparable filings
• Revenue growth: 2% per year; rating input score 100; 18th percentile among comparable filings
• Asset growth: 6.8% per year; rating input score 100; 47th percentile among comparable filings