Lakes Region Community Services Council Inc

Nonprofit profile at a glance

EIN
020329795
IRS 990 coverage
2015–2024
Forms available
Form 990 2024
Location
Laconia, NH, USA
Phone
6035248811
Rating
82
Verdict
STRONG
Rating confidence
Standard
Sector
Developmentally Disabled Centers

Official website

Reported finances

Revenue
$27,490,103
Expenses
$26,871,524
Assets
$9,396,869
Liabilities
$2,664,916

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

16 people listed

Executive titles in this filing

  • JEANIN ONOS (BOARD PRESIDENT)
  • LYNN HILBRUNNER (BOARD VICE PRESIDENT)
  • CARRIE CHASE (PAST BOARD PRESIDENT)
  • REBECCA TOLMAN (PRESIDENT AND CEO)
  • SHELLEY KELLEHER (VICE PRESIDENT AND CFO)

Highest reported compensation

  • REBECCA TOLMAN (PRESIDENT AND CEO): $173,963 total reported compensation
  • SHELLEY KELLEHER (VICE PRESIDENT AND CFO): $151,565 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Lakes region community services council is dedicated to serving the community by promoting independence, dignity and opportunity. Lrcsc currently serves over 1,200 individuals and families. Lrcsc serves individuals from birth throughout their lifespan, providing a variety of supports, such as early intervention, resource coordination, family support, self-directed services, residential supports, employment and day support, elder services, and operates a family resource center. Lrcsc has a strong emphasis on community development, family support, and early childhood programs. In an attempt to support individuals and their families in the communities in which they live, lrcsc has its main office in downtown laconia and a satellite office in plymouth.

What it reported doing in 2024

Enhanced family care - see schedule oenhanced family care - lakes region community services contracts with over 50 families to provide primarily adult foster care to approximately 100 individuals with developmental disabilities and/or acquired brain disorders. These families are really there for the long haul, in there for the good, the bad, through thick and thin. They have opened their homes, hearts, lives and families to many and have such a profound impact on individuals, their families, the organization and the communities where they live. Many of the shared family living home providers have significant longevity as such. The organization places great emphasis on identifying compatible lifestyles and interests between the individual and the family and credits this as the key to the success and longevity. In the end, the individual has the opportunity to share life with a family. Strong, consistent relationships come from being supported by the same people day in and day out. The provider family experiences the joy that comes from giving.

Operating model

Revenue model
Earned-program. 88% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 81
  • Transparency & Controls: 76
  • Accountability: 100
  • Sustainability: 38
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 85.6%; rating input score 86
  • Program expense ratio: 87.7%; rating input score 88
  • Fundraising efficiency: $8.19 raised per $1 spent on fundraising; rating input score 33; 33rd percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 1 of 6 controls in place; rating input score 17
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Missing
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Yes; rating input score 100

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 8 of 8 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 2.3%; rating input score 43; 43rd percentile among comparable filings
  • Total-asset coverage ratio: 0.35; rating input score 9; 9th percentile among comparable filings
  • Liabilities to assets ratio: 0.28; rating input score 48; 48th percentile among comparable filings
  • Officer compensation ratio: 1.2%; rating input score 84; 84th percentile among comparable filings

Growth

  • Program expense growth: 1.5% per year; rating input score 100; 17th percentile among comparable filings
  • Revenue growth: 1.4% per year; rating input score 100; 14th percentile among comparable filings
  • Asset growth: 1.1% per year; rating input score 100; 14th percentile among comparable filings

Details

  • Where the money goes: 85.6% of revenue deployed · 87.7% of spending went to programs
  • Governance: 14 of 14 board members independent · 8 of 8 filing controls reported
  • Programs: 4 filed program accomplishments · $23.6M in reported program spending
  • Leadership: top reported pay $174K · 16 people listed · 1 of 6 pay-setting controls reported
  • Highest-paid contractors: 1 contractor listed · $264K reported
  • Consistency: 29 of 29 current checks pass
  • Schedules: 6 filed schedules · includes major donors, executive pay, and related organizations
  • Filing history: 9 filing years from 2015 to 2024
  • Contacts: How to reach this organization
  • Money network: 2 filed money-flow records
  • Related organizations: 3 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Moderate — Financial Efficiency: Fundraising efficiency scored 33/100.
  • High — Sustainability: Total-asset coverage ratio scored 9/100.
  • Moderate — Sustainability: Operating margin scored 43/100.
  • Moderate — Sustainability: Liabilities to assets ratio scored 48/100.