Information and Referral Network Inc

Nonprofit profile at a glance

EIN
311216792
IRS 990 coverage
2009–2018
Forms available
Form 990 2018
Location
Indianapolis, IN, USA
Phone
3177357583
Rating
84
Verdict
STRONG
Rating confidence
Moderate
Sector
Support N.E.C.

Official website

Reported finances

Revenue
$1,806,972
Expenses
$1,779,424
Assets
$1,190,211
Liabilities
$116,679

Source: IRS Form 990. Selected filing: tax year 2018. Amounts in USD.

Leadership & pay

18 people listed

Executive titles in this filing

  • Ann Hartman (CEO)

Highest reported compensation

  • Ann Hartman (CEO): $100,212 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2018. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Connect2Help facilitates connections between people who need human services and those who provide them. Individuals and families need to know where to call for assistance in times of difficulty. However, they are often unable to obtain available services quickly and easily due to a lack of knowledge and/or fragmentation of the service delivery system. The purpose of Connect2Help is to help people find their way to available services ranging from food banks to crisis assistance and everything in between.

What it reported doing in 2018

Many Connect2Help callers are eligible for SNAP (formerly food stamps) benefits, and in Indiana many people who are eligible for SNAP were not participating; Connect2Help and other Indiana 2-1-1 agencies provided a SNAP "in-reach" program. Because of the SNAP Program Connect2Help Information and Referral Specialists asked 135,443 incoming callers (out of 205,811 total callers Statewide, or 66% of all asked) if they were currently participating in the SNAP Program. Based on a pre-screening of 3,670 callers (out of 6,110 total callers pre-screened Statewide, or 60% of all pre-screened) were referred to the SNAP Program.

Operating model

Revenue model
Mixed. Its operating money came from several sources; no one source provided a clear majority.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Program spending has declined or grown slowly and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 82
  • Transparency & Controls: 87
  • Accountability: 100
  • Sustainability: 42
  • Growth: 60

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 84.4%; rating input score 84
  • Program expense ratio: 85.7%; rating input score 86
  • Fundraising efficiency: $19.91 raised per $1 spent on fundraising; rating input score 62; 62nd percentile among comparable filings

Transparency & Controls

  • Consistency checks: 94.1%; rating input score 94; 24th percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 8 of 8 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 1.5%; rating input score 43; 43rd percentile among comparable filings
  • Total-asset coverage ratio: 0.67; rating input score 34; 34th percentile among comparable filings
  • Liabilities to assets ratio: 0.1; rating input score 48; 48th percentile among comparable filings
  • Officer compensation ratio: 5.6%; rating input score 54; 54th percentile among comparable filings

Growth

  • Program expense growth: -2.3% per year; rating input score 0; 18th percentile among comparable filings
  • Revenue growth: 5% per year; rating input score 100; 53rd percentile among comparable filings
  • Asset growth: 5% per year; rating input score 100; 51st percentile among comparable filings

Details

  • Where the money goes: 84.4% of revenue deployed · 85.7% of spending went to programs
  • Governance: 17 of 17 board members independent · 8 of 8 filing controls reported
  • Programs: 4 filed program accomplishments · $1.5M in reported program spending
  • Leadership: top reported pay $100K · 18 people listed
  • Consistency: 46 of 47 current checks pass · 1 finding to review
  • Schedules: 5 filed schedules · includes major donors
  • Filing history: 7 filing years from 2009 to 2018
  • Contacts: How to reach this organization
  • Money network: 1 filed money-flow record
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Growth: Program expense growth scored 0/100.
  • Moderate — Sustainability: Operating margin scored 43/100.
  • Moderate — Sustainability: Total-asset coverage ratio scored 34/100.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
  • Moderate — Sustainability: Liabilities to assets ratio scored 48/100.
  • Review — Sustainability: Officer compensation ratio scored 54/100.