Human Services Programs of Carroll County, Inc.

What it reported doing in 2024

Hsp believes homelessness should be prevented whenever possible. If it cannot be prevented, homelessness should be brief. Programming serves the most in need first, providing open-access, low-barrier services. Shelter and housing services strive to help participants increase their income, secure permanent housing, and provide necessary community supports and linkages to prevent and end homelessness. Hsp provided services to 628 homeless men, women, and children in 2025, while preventing 350 from becoming homeless. Shelter services shelter services provide overnight support and case management services to homeless individuals and families. Shelter staff connect homeless participants to housing opportunities - regardless of what might be going on in their lives. Shelter services case managers focus on stabilizing participants, connecting them with basic needs and community resources, increasing their income, and rapidly securing permanent housing. Hsp manages 3 of carroll county's homeless shelters. Shelter services operate 24 hours, seven days a week, to ensure participants are safe and stable. In addition to stability and support services, shelters also provide food, laundry facilities, telephone, transportation, and mail assistance. In addition to traditional shelter services, hsp has a homeless outreach case worker position. This position provides street/encampment outreach services to homeless adults and families throughout carroll county. This includes linking participants to available services and supporting entry into shelter with the overall goal of securing housing and ending homelessness. Additionally, this case worker connects regularly with communities, law enforcement, agencies, and resources in all municipalities of carroll county to provide information about hsp services and to connect with homeless participants in these outlying areas who might not otherwise be able to access these services. This year, while our shelter numbers remained consistent, there was a substantial increase in the number of adults living in encampments - 45%. The homeless outreach case worker continues to encourage these participants to take advantage of shelter and housing services. Many, however, remain unwilling to stay in shelter. Shelter services provided safe, stable on-going support for 421 unique participants, 372 households -family shelter served 73 total participants: 30 adults and 43 children, 91% exited to permanent housing -adult only shelter served 96 total participants: 68 men and 27 women and 1 transgender participants, 59% exited to permanent housing -night-by-night shelter served 312 participants, 11% exited to permanent housing, 18% transitioned into adult shelter 21% of shelter participants increased their income 100% utilization rate with an average length of stay of 143 days 204 out of 312 (65%) participants engaged in case management services at the night-by-night shelter, which served the hardest to engage homeless population street outreach served 81 total participants: 76 adults, 5 children, 34% exited to permanent housing; 30% exited to other positive destinations (this includes treatment programs and adult only shelter) - overall exits to positive destinations, 64% housing services housing services work to prevent homelessness wherever possible. Housing services seamlessly blend services for those experiencing homelessness to those at risk of becoming homeless. Hsp conducts helpline prevention and diversion screenings 5 days a week via walk-in hours, over the phone, and throughout the community. As participants complete the assessment, they are referred to appropriate housing resources. Hsp's goal is to first and foremost prevent homelessness whenever possible. This is completed via mediation and referral services as well as eviction prevention, security deposit assistance, and water turn off support. Hsp is the county-wide access point for several emergency services, serving as the authorizing agency for sever

Financial Efficiency

• Mission deployment rate: 83.3%; rating input score 83
• Program expense ratio: 85.7%; rating input score 86
• Fundraising efficiency: $42.27 raised per $1 spent on fundraising; rating input score 76; 76th percentile among comparable filings

Transparency & Controls

• Consistency checks: 94.4%; rating input score 94; 24th percentile among comparable filings
• Pay-setting controls: Limited
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 7 of 8 controls in place; rating input score 88
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: NotApplicable
  • Other executive compensation review process: Fail
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 7.2%; rating input score 56; 56th percentile among comparable filings
• Total-asset coverage ratio: 0.87; rating input score 32; 32nd percentile among comparable filings
• Liabilities to assets ratio: 0.07; rating input score 66; 66th percentile among comparable filings
• Officer compensation ratio: 2.8%; rating input score 70; 70th percentile among comparable filings

Growth

• Program expense growth: 0.2% per year; rating input score 100; 15th percentile among comparable filings
• Revenue growth: 0.4% per year; rating input score 100; 13th percentile among comparable filings
• Asset growth: 5.1% per year; rating input score 100; 35th percentile among comparable filings