Human Services Center
Nonprofit profile at a glance
- EIN
- 251123896
- IRS 990 coverage
- 2010–2024
- Forms available
- Form 990 2024
- Location
- New Castle, PA, USA
- Phone
- 7246583578
- Rating
- 78
- Verdict
- SUPPORTED
- Rating confidence
- Moderate
- Sector
- Developmentally Disabled Centers
Reported finances
- Revenue
- $14,438,472
- Expenses
- $13,672,817
- Assets
- $16,546,969
- Liabilities
- $1,831,403
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
21 people listed
Executive titles in this filing
- NICHOLAS COLELLA (VICE PRESIDENT)
- PAUL LYNCH (BOARD PRESIDENT & COO)
- MICHELE KELLY-THOMPSON (CEO)
Highest reported compensation
- DR SUSAN LUCOT (MEDICAL DIRECTOR): $307,383 total reported compensation
- DR RAQUEL DIAZ (CHILD STAFF PSYCHIATRIST-CMHS): $230,050 total reported compensation
- MICHAEL A DIXON (NURSE PRACTITIONER): $181,827 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Human services center is a comprehensive community behavioral healthcare provider that provides mental health and development disability services to lawrence county residents.
What it reported doing in 2024
Other: services on behalf of people suffering from mental illness, including but not limited to, supportive housing and residential services.
Operating model
- Revenue model
- Earned-program. 65% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
- Includes noncash contributions: Reported contributions include donated property or goods.
The verdict
SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.
Rating breakdown
- Financial Efficiency: 68
- Transparency & Controls: 80
- Accountability: 95
- Sustainability: 48
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 74.9%; rating input score 75
- Program expense ratio: 79.6%; rating input score 80
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 93.3%; rating input score 93; 14th percentile among comparable filings
- Pay-setting controls: 3 of 6 controls in place; rating input score 50
- Compensation committee: Pass
- Independent consultant: Missing
- Other Form 990s reviewed: Pass
- Written employment contract: Missing
- Compensation survey or study: Missing
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 91.7%; rating input score 92; 24th percentile among comparable filings
- Governance controls: 9 of 9 controls in place; rating input score 100
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Pass
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 5.3%; rating input score 55; 55th percentile among comparable filings
- Total-asset coverage ratio: 1.21; rating input score 43; 43rd percentile among comparable filings
- Liabilities to assets ratio: 0.11; rating input score 72; 72nd percentile among comparable filings
- Officer compensation ratio: 12.7%; rating input score 12; 12th percentile among comparable filings
Growth
- Program expense growth: 1.2% per year; rating input score 100; 15th percentile among comparable filings
- Revenue growth: 2.1% per year; rating input score 100; 19th percentile among comparable filings
- Asset growth: 6.3% per year; rating input score 100; 44th percentile among comparable filings
Details
- Where the money goes: 74.9% of revenue deployed · 79.6% of spending went to programs
- Governance: 11 of 12 board members independent · 9 of 9 filing controls reported
- Programs: 3 filed program accomplishments · $10.9M in reported program spending
- Leadership: top reported pay $307K · 21 people listed · 3 of 6 pay-setting controls reported
- Highest-paid contractors: 3 contractors listed · $894K reported
- Consistency: 30 of 31 current checks pass · 1 finding to review
- Schedules: 6 filed schedules · includes major donors and executive pay
- Filing history: 15 filing years from 2010 to 2024
- Contacts: How to reach this organization
- Money network: 10 filed money-flow records
- Related organizations: 3 filed related-organization links
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- Review — Sustainability: Operating margin scored 55/100.
- Moderate — Sustainability: Total-asset coverage ratio scored 43/100.
- Review — Transparency & Controls: Schedule R controlled transactions itemized did not reconcile in the filed values.
- High — Sustainability: Officer compensation ratio scored 12/100.