Human Service Center

Nonprofit profile at a glance

EIN
371004882
IRS 990 coverage
2014–2024
Forms available
Form 990 2024, Form 990-T 2024
Location
Urbana, IL, USA
Phone
2173833311
Rating
81
Verdict
STRONG
Rating confidence
Moderate
Sector
Mental Health Treatment F31 Psychiatric, Mental Health Hospital

Official website

Reported finances

Revenue
$22,541,662
Expenses
$20,190,212
Assets
$32,757,306
Liabilities
$2,017,457

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

24 people listed

Executive titles in this filing

  • James C Leonard MD (Officer - President & CEO)
  • Keith Knepp MD (Officer - President, Carle Health - West Region)
  • Mary Thompson (Officer - President, Trillium Place)
  • Matthew Kolb JD MHA (Officer - President, Carle Health Regions // EVP, Chief Operating Officer)
  • Derrick Booth (Executive Director, Community Services)

Highest reported compensation

  • James C Leonard MD (Officer - President & CEO): $2,348,482 total reported compensation
  • Matthew Kolb JD MHA (Officer - President, Carle Health Regions // EVP, Chief Operating Officer): $1,752,332 total reported compensation
  • Dennis Hesch (Officer - EVP, Chief Finance & Strategy Officer): $1,507,676 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To be the trusted partner in all healthcare decisions and to improve health by providing highly accessible, world-class care and services.

What it reported doing in 2024

Mental health and substance abuse services. Human service center is an important element of the healthcare delivery system for peoria, Illinois and surrounding counties. It is committed to providing quality healthcare and to using its resources to the greatest community benefit. Services include: mental health treatment, substance abuse treatment/prevention, and rrc programs. Human service center served 6,131 unique individuals in 2024, providing 164,398 services to the various populations including 22,735 bed days and 141,663 outpatient services. Human service center's community-based programs had a 91% average score for ly to recommend to others" for 2024. These programs are funded by third-party reimbursement, self-pay, Illinois hfs, and by the Illinois department of human services. All services were provided regardless of an individual's race, creed, sex, nationality, handicap, age, or ability to pay for services rendered.

Operating model

Revenue model
Other-operating. 64% of the money available for current operations came from other operating revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Some filing-based governance responses are negative or unanswered and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 81
  • Transparency & Controls: 80
  • Accountability: 84
  • Sustainability: 60
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 87.4%; rating input score 87
  • Program expense ratio: 97.4%; rating input score 97
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 1 of 6 controls in place; rating input score 17
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Yes; rating input score 100

Accountability

  • Independent voting board: 88.9%; rating input score 89; 21st percentile among comparable filings
  • Governance controls: 7 of 9 controls in place; rating input score 78
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Fail
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 10.4%; rating input score 68; 68th percentile among comparable filings
  • Total-asset coverage ratio: 1.62; rating input score 54; 54th percentile among comparable filings
  • Liabilities to assets ratio: 0.06; rating input score 81; 81st percentile among comparable filings
  • Officer compensation ratio: 9.3%; rating input score 23; 23rd percentile among comparable filings

Growth

  • Program expense growth: 2.2% per year; rating input score 100; 21st percentile among comparable filings
  • Revenue growth: 2.8% per year; rating input score 100; 24th percentile among comparable filings
  • Asset growth: 14.2% per year; rating input score 100; 79th percentile among comparable filings

Details

  • Where the money goes: 87.4% of revenue deployed · 97.4% of spending went to programs
  • Governance: 8 of 9 board members independent · 7 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $19.7M in reported program spending
  • Leadership: top reported pay $2.3M · 24 people listed · 1 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $802K reported
  • Consistency: 32 of 32 current checks pass
  • Schedules: 7 filed schedules · includes major donors, grants, executive pay, and related organizations
  • Filing history: 9 filing years from 2014 to 2024
  • Contacts: How to reach this organization
  • Money network: 5 filed money-flow records
  • Related organizations: 56 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Accountability: Governance controls: 2 of 9 not reported.
  • Review — Sustainability: Total-asset coverage ratio scored 54/100.
  • High — Sustainability: Officer compensation ratio scored 23/100.