Hospital Hospitality House of Richmond Inc

What it reported doing in 2025

Hospital hospitality house dba the doorways provides greater than 65,000 nights of lodging to approximately 10,000 children, adults and veterans in medical crisis each year. The doorways is the second largest hospitality house in the country and the largest to run primarily on donations. The organization accepts donations and contributions from guests, referral partners, individuals, foundations, corporations and civic organizations. A $30.00 per room night donation is suggested of all families, but not required. No one is ever turned away because of their inability to make this donation (51% of our guests are unable to make the suggested donation). The cost of fully serving a family for one night is approximately $125. The doorways accepts guests referred from the following partners: vcu health, the richmond va medical center, children's hospital of richmond at vcu health, sheltering arms institute (a collaboration with vcu health), and the coleman institute there are 117 guest rooms with dedicated pediatric and transplant guest rooms and common spaces to meet the special needs of children and transplant patients. The average stay is 6 nights, with many critical or transplant patients requiring weeks or months long stays. Guest amenities include private bedrooms with private accessible bathrooms, free downtown parking, transportation to vcu health, access to prepared meals and fully stocked kitchens, donated food for cooking meals, library, communal television room, dining room, chapel, exercise room, guest-administered laundry, and social workers.services are rendered 24 hours per day, 365 days per year. Approximately 78% of our guests are from Virginia. The remaining 22% come from all across the country and around the world to access medical care in richmond.

Financial Efficiency

• Mission deployment rate: 60.9%; rating input score 61
• Program expense ratio: 78.9%; rating input score 79
• Fundraising efficiency: $14.7 raised per $1 spent on fundraising; rating input score 49; 49th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
• Pay-setting controls: 5 of 6 controls in place; rating input score 83
  • Compensation committee: Pass
  • Independent consultant: Pass
  • Other Form 990s reviewed: Pass
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 96%; rating input score 96; 26th percentile among comparable filings
• Governance controls: 8 of 9 controls in place; rating input score 89
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Fail
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 34.2%; rating input score 84; 84th percentile among comparable filings
• Total-asset coverage ratio: 5.37; rating input score 82; 82nd percentile among comparable filings
• Liabilities to assets ratio: 0.01; rating input score 76; 76th percentile among comparable filings
• Officer compensation ratio: 23.3%; rating input score 12; 12th percentile among comparable filings

Growth

• Program expense growth: 3.9% per year; rating input score 100; 29th percentile among comparable filings
• Revenue growth: 6.3% per year; rating input score 100; 47th percentile among comparable filings
• Asset growth: 6% per year; rating input score 100; 38th percentile among comparable filings