Centrica Care Navigators
Legal name: Hospice Care of Southwest Michigan
Nonprofit profile at a glance
- EIN
- 382293985
- IRS 990 coverage
- 2010–2024
- Official website data refreshed
- Sep 2026
- Forms available
- Form 990 2024
- Location
- Kalamazoo, MI, US
- Phone
- 269.345.0273
- Rating
- 75
- Verdict
- SUPPORTED
- Rating confidence
- Standard
- Sector
- Hospices
Reported finances
- Revenue
- $44,542,591
- Expenses
- $46,424,660
- Assets
- $66,607,117
- Liabilities
- $8,428,263
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
29 people listed
Executive titles in this filing
- Charles Ofstein (Vice President)
- Tom Jager (President)
- Kelly Mccormick (CEO (Until Feb 2024)/VP, Chief Clinical Excellence Officer)
- Patrick Miller (President & CEO (Begin Jan))
- Paul gray (Vice President, Chief Strategy Officer)
Highest reported compensation
- Patrick Miller (President & CEO (Begin Jan)): $813,825 total reported compensation
- Lee Ann Myers (Executive VP/Chief Administrative Officer): $595,355 total reported compensation
- Kelly Mccormick (CEO (Until Feb 2024)/VP, Chief Clinical Excellence Officer): $552,186 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Centrica Care Navigators provides expert compassionate end-of-life care to all who need it, regardless of age, diagnosis, or financial circumstances.
What it reported doing in 2024
Hospice services: the following services are provided through hospice: as needed and as appropriate-nursing services, medical social work, physician services, spiritual counseling, trained volunteers, physical therapy, nutritional counseling, occupational therapy, speech and language therapy, home health aide services, homemaker services, short-term inpatient care, short-term continuous care, short-term respite inpatient care, and grief services. Also provided are related medical supplies, medication, and durable medical equipment.
Operating model
- Revenue model
- Other-operating. 96% of the money available for current operations came from other operating revenue.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
- Includes noncash contributions: Reported contributions include donated property or goods.
The verdict
SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Few specific pay-setting methods are documented in the filing; unanswered boxes are not proof of absence and fundraising costs are high for each dollar raised.
Rating breakdown
- Financial Efficiency: 73
- Transparency & Controls: 69
- Accountability: 91
- Sustainability: 36
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 83.2%; rating input score 83
- Program expense ratio: 79.4%; rating input score 79
- Fundraising efficiency: $1.85 raised per $1 spent on fundraising; rating input score 6; 6th percentile among comparable filings
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
- Pay-setting controls: 0 of 6 controls in place; rating input score 0
- Compensation committee: Missing
- Independent consultant: Missing
- Other Form 990s reviewed: Missing
- Written employment contract: Missing
- Compensation survey or study: Missing
- Board or committee approval: Missing
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
- Governance controls: 7 of 9 controls in place; rating input score 78
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Fail
- Other executive compensation review process: Fail
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: -4.2%; rating input score 18; 18th percentile among comparable filings
- Total-asset coverage ratio: 1.43; rating input score 49; 49th percentile among comparable filings
- Liabilities to assets ratio: 0.13; rating input score 69; 69th percentile among comparable filings
- Officer compensation ratio: 5.6%; rating input score 46; 46th percentile among comparable filings
Growth
- Program expense growth: 13.5% per year; rating input score 100; 80th percentile among comparable filings
- Revenue growth: 9.2% per year; rating input score 100; 71st percentile among comparable filings
- Asset growth: 5.4% per year; rating input score 100; 38th percentile among comparable filings
Details
- What they do: 7 programs and campaigns described on the official site · 1 operating location identified
- Where the money goes: 83.2% of revenue deployed · 79.4% of spending went to programs
- Governance: 8 of 8 board members independent · 7 of 9 filing controls reported
- Programs: 2 filed program accomplishments · $36.8M in reported program spending
- Leadership: top reported pay $814K · 29 people listed · 0 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $2.9M reported
- Consistency: 34 of 34 current checks pass
- Schedules: 7 filed schedules · includes major donors and executive pay
- Filing history: 14 filing years from 2010 to 2024
- Contacts: How to reach this organization
- Money network: 8 filed money-flow records
- Related organizations: 4 filed related-organization links
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- High — Transparency & Controls: Pay-setting controls scored 0/100.
- High — Financial Efficiency: Fundraising efficiency scored 6/100.
- High — Sustainability: Operating margin scored 18/100.
- Review — Accountability: Governance controls: 2 of 9 not reported.
- Moderate — Sustainability: Total-asset coverage ratio scored 49/100.
- Moderate — Sustainability: Officer compensation ratio scored 46/100.