Hope Services Hawaii Inc

Nonprofit profile at a glance

EIN
273412984
IRS 990 coverage
2010–2024
Forms available
Form 990 2024
Location
Hilo, HI, USA
Phone
8089353050
Rating
84
Verdict
STRONG
Rating confidence
Moderate
Affiliation
Christianity

Reported finances

Revenue
$18,922,561
Expenses
$15,793,474
Assets
$12,206,080
Liabilities
$2,923,475

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

13 people listed

Executive titles in this filing

  • PETER HOFFMANN (PRESIDENT)
  • CHARLENE IBOSHI (VICE PRESIDENT)

Highest reported compensation

  • BRANDEE MENINO (CHIEF EXEC. OFFICER): $194,709 total reported compensation
  • SHELLY TOLEDO (CHIEF FINANCIAL OFFICER): $153,836 total reported compensation
  • DEBORAH FRIED (DIRECTOR OF HEALTH SERVICE): $144,351 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Hope services Hawaii (hope) works to bring to life gospel values of justice, love, compassion and hope through service, empowerment and advocacy by working to make homelessness rare, brief, and non-recurring on hawai'i island. Hope enacts this mission by providing services such as housing case management, acquiring and leasing housing units, and by providing wraparound clinical/medical support services. The populations served include the literally homeless, individuals at risk of homelessness, and individuals who would be homeless post medical procedure if they were not provided with shelter. Demographics include singles, families, and couples of all ages and ethnicities.

What it reported doing in 2024

Programs within the health services department address comprehensive medical and behavioral health needs including social services and housing case management, which influence and impact an individual's ability for self-care and purposeful daily function. Employing a multidisciplinary approach in collaboration with community partners, hope services hawai'i strives to increase the health literacy and life skills that empower individuals to sustain long-term, optimal quality of life. The medical respite program uniquely provides a safe, comfortable, and nurturing setting where individuals can continue recuperation from a hospital admission, and/or decrease the risk of preventable or unnecessary admission to the hospital. The medical respite program grew from four beds in september 2022 to 12 beds in july 2024, and then to 18 beds in september 2024. From march 2023 through august 2024, 43 patients were accepted into a medical respite bed. An additional 20 patients with lower acuity were placed in an emergency shelter through the medical respite referral process. The street and shelter medicine programs offer health assessment, education, basic wound care, and care plan guidance to unsheltered individuals and to those in emergency or transitional shelters, respectively, who are experiencing barriers to accessing medical attention. The street and shelter medicine programs follow a prevention and early intervention model of healthcare that promotes optimal health as a foundation for achieving life goals. From april 2023 through august 2024, there were 260 street medicine encounters and 273 shelter medicine encounters. Supplemental services coordinated by the health services team include vaccination clinics, tb screening clinics, vision exams with the provision of free glasses, mobile primary care appointments, two naloxone vending machines, and participation in community health events to provide information, education, and wound care.

Operating model

Revenue model
Mixed. Its operating money came from several sources; no one source provided a clear majority.
Distribution model
Direct operator. The filing allocates 87% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Total assets are small relative to annual expenses; liquid coverage is unknown and some filing-based governance responses are negative or unanswered.

Rating breakdown

  • Financial Efficiency: 77
  • Transparency & Controls: 87
  • Accountability: 95
  • Sustainability: 57
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 71.3%; rating input score 71
  • Program expense ratio: 85.4%; rating input score 85
  • Fundraising efficiency: $90.26 raised per $1 spent on fundraising; rating input score 84; 84th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 4 of 6 controls in place; rating input score 67
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Pass
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 7 of 8 controls in place; rating input score 88
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: NotApplicable
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 16.5%; rating input score 78; 78th percentile among comparable filings
  • Total-asset coverage ratio: 0.77; rating input score 27; 27th percentile among comparable filings
  • Liabilities to assets ratio: 0.24; rating input score 53; 53rd percentile among comparable filings
  • Officer compensation ratio: 4.8%; rating input score 52; 52nd percentile among comparable filings

Growth

  • Program expense growth: 12.6% per year; rating input score 100; 79th percentile among comparable filings
  • Revenue growth: 11.8% per year; rating input score 100; 80th percentile among comparable filings
  • Asset growth: 14.7% per year; rating input score 100; 80th percentile among comparable filings

Details

  • Where the money goes: 71.3% of revenue deployed · 85.4% of spending went to programs
  • Governance: 8 of 8 board members independent · 7 of 8 filing controls reported
  • Programs: 4 filed program accomplishments · $13.5M in reported program spending
  • Leadership: top reported pay $195K · 13 people listed · 4 of 6 pay-setting controls reported
  • Consistency: 36 of 36 current checks pass
  • Schedules: 8 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 15 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: 5 filed money-flow records
  • Related organizations: 1 filed related-organization link
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Total-asset coverage ratio scored 27/100.
  • Review — Accountability: Governance controls: Other executive compensation review process not reported.
  • Review — Sustainability: Liabilities to assets ratio scored 53/100.
  • Review — Sustainability: Officer compensation ratio scored 52/100.