Hope & Help Center of Central Florida

Legal name: Hope and Help Center of Central Florida Inc

Nonprofit profile at a glance

EIN
592872225
IRS 990 coverage
2013–2024
Official website data refreshed
Sep 2026
Forms available
Form 990 2024
Location
Winter Park, FL, US
Phone
(407) 645-2577
Rating
83
Verdict
STRONG
Rating confidence
Moderate

Official website

Reported finances

Revenue
$32,786,384
Expenses
$33,658,594
Assets
$25,124,791
Liabilities
$2,171,011

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

16 people listed

Executive titles in this filing

  • LISA BARR (EXECUTIVE DIRECTOR (thru 4-25))
  • CHERYL PROVENCAL (Deputy Executive Director)
  • Blake Powell (President)
  • Jim Palmisano (VICE president)
  • Thresa Giles (EXECUTIVE DIRECTOR (eff 5/25))

Highest reported compensation

  • LISA BARR (EXECUTIVE DIRECTOR (thru 4-25)): $218,978 total reported compensation
  • CHERYL PROVENCAL (Deputy Executive Director): $159,838 total reported compensation
  • AMIE K YOUNG (Senior Finance Director): $158,978 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

We provide high-quality care with courtesy, respect, and compassion. We strive to be a trusted choice for your healthcare needs.

What it reported doing in 2024

Pharmacy and 340b: hope & help owns a small local pharmacy, hope & help pharmacy llc. As a retail pharmacy, it serves as an accessible point of care, fostering wellness through medication safety and expanded services. Simultaneously, opc actively participates in the 340b program, which extends affordable medication access to vulnerable populations. Despite oversight concerns, the 340b program remains integral to addressing disparities in medication access. Hope & help pharmacy llc, through its retail and 340b initiatives, contributes to a healthcare system centered on equity, accessibility, and responsiveness to diverse community needs. The 340b program stands as a crucial pillar in our commitment to broadening access to affordable medications for underserved populations. This program allows us to purchase prescription medications at significantly discounted prices. By leveraging these cost savings, we can expand our capacity to serve vulnerable and low-income patient populations. The program plays a pivotal role in enhancing the financial sustainability of our agency, allowing us to reinvest in critical services and community outreach initiatives with the savings. Through the 340b program, we strive to bridge gaps in healthcare access, ultimately contributing to improved health outcomes and greater equity in healthcare delivery. Patience assistance program: the patient assistance program is an essential initiative designed to aid individuals facing financial obstacles in obtaining necessary medical treatments, medications, housing, food, transportation to medical appointments, and addressing unexpected life emergencies. The program's mission is to enhance health and life outcomes and ensure equitable healthcare access. It aims to provide financial assistance for prescribed medications, reduce economic burdens related to medical treatments, and foster a sense of community among participants. Eligibility criteria include demonstrating financial need and meeting residency requirements within a specified geographic area. Participants benefit from financial assistance, discounted rates from pharmaceutical companies and healthcare providers, educational resources, and ongoing support to navigate the healthcare system. The application process involves completing the appropriate form, with a dedicated team reviewing applications promptly to ensure timely support. The program's success is evident in the improved health and well-being of its beneficiaries, underscoring its commitment to promoting health equity and enhancing the quality of life for those in need.

Operating model

Revenue model
Earned-program. 87% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. The filing reports few safeguards for money sent abroad and fundraising costs are high for each dollar raised.

Rating breakdown

  • Financial Efficiency: 91
  • Transparency & Controls: 67
  • Accountability: 100
  • Sustainability: 35
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 98.1%; rating input score 98
  • Program expense ratio: 95.5%; rating input score 96
  • Fundraising efficiency: $11.05 raised per $1 spent on fundraising; rating input score 41; 41st percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 2 of 6 controls in place; rating input score 33
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Scored; rating input score 0
  • Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 8 of 8 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -2.7%; rating input score 22; 22nd percentile among comparable filings
  • Total-asset coverage ratio: 0.75; rating input score 26; 26th percentile among comparable filings
  • Liabilities to assets ratio: 0.09; rating input score 76; 76th percentile among comparable filings
  • Officer compensation ratio: 2.8%; rating input score 70; 70th percentile among comparable filings

Growth

  • Program expense growth: 21.6% per year; rating input score 100; 91st percentile among comparable filings
  • Revenue growth: 20.2% per year; rating input score 100; 92nd percentile among comparable filings
  • Asset growth: 25.6% per year; rating input score 100; 94th percentile among comparable filings

Details

  • What they do: 8 programs and campaigns described on the official site · 5 operating locations identified
  • Where the money goes: 98.1% of revenue deployed · 95.5% of spending went to programs
  • Governance: 9 of 9 board members independent · 8 of 8 filing controls reported
  • Programs: 4 filed program accomplishments · $32.2M in reported program spending
  • Leadership: top reported pay $219K · 16 people listed · 2 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $1.1M reported
  • Consistency: 33 of 33 current checks pass
  • Schedules: 8 filed schedules · includes major donors, foreign activity, grants, and executive pay
  • Filing history: 12 filing years from 2013 to 2024
  • Contacts: How to reach this organization
  • Money network: 8 filed money-flow records
  • Related organizations: 3 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Transparency & Controls: Foreign activity oversight scored 0/100.
  • Moderate — Financial Efficiency: Fundraising efficiency scored 41/100.
  • High — Sustainability: Operating margin scored 22/100.
  • High — Sustainability: Total-asset coverage ratio scored 26/100.