Holland Hospital

What it reported doing in 2024

Holland hospital, located in holland, mi, is a nationally recognized leader in exceptional quality, value and patient experience. It is one of the few hospitals across the country that has consistently earned the top 5-star rating from the centers for medicare and medicaid services since the star ratings were introduced. The hospital offers a full range of inpatient and outpatient services, multiple convenient locations and ready access to a variety of expert primary care providers and experienced specialists.for over a century, holland hospital's mission has been to continually improve the health of the communities we serve in the spirit of hope, compassion, respect and dignity. We measure our achievements on six organizational pillars: partnerships, quality, service, value, workforce and financial health.quality, value and patient experiencethe centers for medicare & medicaid services (cms) uses the overall hospital quality star ratings system to evaluate and compare hospitals nationwide. The system summarizes numerous quality measures into a unified rating of one to five stars. Holland hospital is among just 14% of hospitals in the nation to earn the top rating and one of a select few that have consistently earned a five-star rating since the cms program was launched.hospital is also among the region's lowest cost providers, delivering superior value for every health care dollar. In 2025, cms rated holland hospital the best value in Michigan based on cost of care, patient satisfaction and clinical outcomes. The hospital also ranks in the top 1% of hospitals nationwide for value according to cms.in 2025, holland hospital continued to earn top awards from healthgrades, the leading source of consumer information on hospital performance. Healthgrades evaluates all the nation's acute care hospitals (over 4,500) based on clinical outcomes data. This year holland hospital earned the following healthgrades awards:- outstanding patient experience award (17 years in a row) - outpatient orthopedic surgery excellence award (two years in a row) - outpatient joint replacement excellence award (two years in a row)the organization is one of a select group of hospitals to achieve and maintain the international standard for quality - iso 9001:2008 certification. This universal benchmark demonstrates the hospital's ongoing commitment to organizational excellence. Our dedication to systematically improve quality is the foundation of superior outcomes and higher patient satisfaction. Programs / serviceshighlights of programs and services include: boven birth centerholland hospital's premier birth center features the most recent advancements in technology and patient care including private birthing suites, labor-delivery rooms, a well-baby nursery, state-of-the-art operating room, and more. An eight-bed special care nursery provides pre-term and term babies who need specialized attention with extra monitoring and care before going home. Holland hospital has a new ob model of care which includes ob hospitalists who are on-duty 24/7 in the hospital to provide immediate on-site response when needed; a new ob-ed with dedicated specialists for emergency care; and the launch on midwife services to provide even greater options for expectant moms in west Michigan.bariatric servicesbariatric services are offered at holland hospital to meet the growing need for this life-changing weight loss surgery in our community. In partnership with grand health partners, an experienced surgical team in west Michigan, holland hospital provides a multidisciplinary, tailored approach to weight loss, including surgical and nonsurgical interventions.behavioral healthholland hospital offers inpatient and outpatient mental health services to address specific needs. Treating the whole personmind, body and spiritin a confidential setting, our behavioral health specialists are dedicated to delivering personalized care and attention. In addition to both inpatient and outpatient

Financial Efficiency

• Mission deployment rate: 88.4%; rating input score 88
• Program expense ratio: 92.1%; rating input score 92
• Fundraising efficiency: Limited

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
• Pay-setting controls: 3 of 6 controls in place; rating input score 50
  • Compensation committee: Missing
  • Independent consultant: Pass
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 77th percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 80%; rating input score 80; 28th percentile among comparable filings
• Governance controls: 8 of 9 controls in place; rating input score 89
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Fail
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 3.7%; rating input score 51; 51st percentile among comparable filings
• Total-asset coverage ratio: 1.88; rating input score 61; 61st percentile among comparable filings
• Liabilities to assets ratio: 0.21; rating input score 67; 67th percentile among comparable filings
• Officer compensation ratio: 2.4%; rating input score 48; 48th percentile among comparable filings

Growth

• Program expense growth: 5.2% per year; rating input score 100; 42nd percentile among comparable filings
• Revenue growth: 4.4% per year; rating input score 100; 37th percentile among comparable filings
• Asset growth: 3.9% per year; rating input score 100; 27th percentile among comparable filings