Heart of Hope Asian American Hospice Care A Nonpr

What it reported doing in 2025

Since 2022, we have launched a new series of monthly community outreach webinars in Mandarin, some with simultaneous interpretation in Taiwanese, Cantonese, Vietnamese, English, and other Asian languages when resources were available. Topics have included ongoing COVID-19 updates and resources, as well as general medical, health, and wellness education and promotion. Over one hundred free educational webinars have been held to support the Asian American community, benefiting more than ten thousand attendees. We also continued the COVID-19 emotional support hotline to comfort individuals who were deeply impacted by the pandemic and experienced grief and loss. In addition, we maintained online support groups to assist cancer patients, as well as to support families and caregivers via telephone. In August 2022, the organization reinstated its medical and clinical care services and began accepting patients in October. In March 2023, the organization successfully passe d the accreditation process by the Centers for Medicare & Medicaid Services (CMS) and became a Medicare-certified hospice provider.The Organization remained in good standing and successfully passing the CHAP survey again on January 9, 2026 and continues to be accredited as a Medicare hospice provider through March 16, 2029. The program reflects the spirit and philosophy of care that emphasizes comfort and dignity for the dying, enabling them to remain independent for as long as possible and in familiar surroundings. Hospice care is centered on both the patient and their family or caregivers. Hospice personnel respect and respond to the unique differences in each familys lifestyle, values, and wishes. Utilizing an interdisciplinary team approachincluding an administrator, Director of Patient Care Services (DPCS), nurses, medical social workers, home health aides, volunteers, spiritual counselors, a bereavement coordinator, and other allied health professionals such as occupational, physical, and speech therapistsHeart of Hope Asian American Hospice Care provides hospice services wherever the patient resides. This includes coordination of transportation, ancillary services, and bereavement support. Services are equitably distributed to a medically and financially diverse group of patients in a cost-effective manner, ensuring alignment with the mission of Heart of Hope Asian American Hospice Care and supporting the organizations financial sustainability. Within its capacity, the organization also strives to provide charity care to patients who lack insurance coverage or have limited benefits.

Financial Efficiency

• Mission deployment rate: 66.6%; rating input score 67
• Program expense ratio: 80.1%; rating input score 80
• Fundraising efficiency: $26.82 raised per $1 spent on fundraising; rating input score 63; 63rd percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
• Pay-setting controls: 1 of 6 controls in place; rating input score 17
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Missing
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 64th percentile among comparable filings
• Governance controls: 6 of 8 controls in place; rating input score 75
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: NotApplicable
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Fail
  • Independent financial-statement audit: Fail

Sustainability

• Operating margin: 17%; rating input score 68; 68th percentile among comparable filings
• Total-asset coverage ratio: 0.7; rating input score 33; 33rd percentile among comparable filings
• Liabilities to assets ratio: 0.09; rating input score 36; 36th percentile among comparable filings
• Officer compensation ratio: 30.4%; rating input score 8; 8th percentile among comparable filings

Growth

• Program expense growth: 16.1% per year; rating input score 100; 73rd percentile among comparable filings
• Revenue growth: 8.1% per year; rating input score 100; 54th percentile among comparable filings
• Asset growth: 1.1% per year; rating input score 100; 19th percentile among comparable filings