Haven of Hope

What it reported doing in 2024

There is a significant need for services geared towards homeless individuals throughout Colorado. Data from metro denver homeless initiative's 2019 point in time survey reported over 5,700 individuals experiencing homelessness in the denver metro area. 43% of metro denver residents reported having family or friends who have experienced homelessness. Due to the prevalence of homelessness, haven of hope continues the charge to provide much needed basic emergency aid, as well as supportive services to a highly vulnerable population.haven of hope has learned that initially meeting tangible needs is an effective strategy for building trust and personal relationship which ultimately leads to clients participating in work training, finding gainful employment, and eventually permanent housing. While other organizations do serve denver's homeless population, few have the capacity to serve over 800 meals a day, while also comprehensively addressing basic needs and employment support. Haven of hope is the only place where clients can take a private shower and one of the few places where laundry services are offered free of charge. Haven of hope works closely with other denver agencies to avoid unnecessary duplication of services. One of the signature services haven of hope offers is restaurant-style meals. Rather than waiting in line for their food, guests are seated and served a meal by volunteers and staff, restoring a sense of dignity. Haven of hope provides hot breakfast, a hot four course lunch, and a sack lunch for clients who work in the community. Haven of hope assists clients in staying connected to the community by providing phone service, internet access, and mailboxes for receiving written correspondence and securing important documents. Haven of hope also provides ancillary services, such as an eye clinic, dental services, mental health counseling, wound care, and complementary integrative health offerings such as yoga, acupuncture and massage therapy. Due to exposure to the elements, unsanitary conditions, malnutrition, stress and addictive substances, homeless persons are much more likely to suffer from a myriad of health problems. Those in need of treatment often fail to receive adequate care due to lack of access to health insurance and knowledge about the availability and location of treatment facilities. Psychological barriers, such as embarrassment and self-consciousness about appearance and hygiene when living on the streets, also prevent many homeless people from seeking treatment when ill. The addition of these services bolsters haven of hope's efforts to provide a continuum of care and support to empower marginalized individuals to support themselves and thrive. Additionally, the agency creates access to employment opportuniites for the homeless by offering work within haven of hope. Currently 10 partiicipants work as full-time employees with benefits in the custodial, laundry, and guest services departments. As they work, clients learn and practice skills that can help lead them to higher-paying jobs. Clients are empowered by the investment the staff is making in them, as well as by the investment they are making in themselves.

Financial Efficiency

• Mission deployment rate: 100%; rating input score 100
• Program expense ratio: 90.9%; rating input score 91
• Fundraising efficiency: $14.88 raised per $1 spent on fundraising; rating input score 50; 50th percentile among comparable filings

Transparency & Controls

• Consistency checks: 92.9%; rating input score 93; 19th percentile among comparable filings
• Pay-setting controls: Limited
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 4 of 7 controls in place; rating input score 57
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Fail
  • Document-retention policy: Pass
  • CEO compensation review process: NotApplicable
  • Other executive compensation review process: NotApplicable
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Missing
  • Independent financial-statement audit: Fail

Sustainability

• Operating margin: -14.6%; rating input score 13; 13th percentile among comparable filings
• Total-asset coverage ratio: 1.76; rating input score 61; 61st percentile among comparable filings
• Liabilities to assets ratio: 0.22; rating input score 30; 30th percentile among comparable filings
• Officer compensation ratio: 0%; rating input score 81; 81st percentile among comparable filings

Growth

• Program expense growth: 8.3% per year; rating input score 100; 57th percentile among comparable filings
• Revenue growth: -0.4% per year; rating input score 0; 13th percentile among comparable filings
• Asset growth: 1.7% per year; rating input score 100; 24th percentile among comparable filings