Haven for Hope

Legal name: Haven for Hope of Bexar County

Nonprofit profile at a glance

EIN
208075412
IRS 990 coverage
2010–2024
Official website data refreshed
Sep 2026
Forms available
Form 990 2024
Location
San Antonio, TX, USA
Phone
(210) 220-2100
Rating
89
Verdict
STRONG
Rating confidence
Standard
Sector
Homeless Shelters

Official website

Reported finances

Revenue
$33,509,921
Expenses
$35,111,412
Assets
$101,976,352
Liabilities
$5,695,942

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

33 people listed

Executive titles in this filing

  • KEVIN BERGNER (Interim President & CEO (03/03/25 - 06/06/25))
  • Alberto Rodriguez Jr (Vice President of Operations)
  • Celeste Eggert (Vice President & Chief Dev. Officer (04/17/17-04/04/25))
  • David Huete (Vice President of Programs)
  • GEORGINA SCHMAL (Vice President & Chief Dev. Officer (Eff. 07/07/25))
  • Kimberly Jefferies (President & CEO (11/15/21-03/14/25))

Highest reported compensation

  • Kimberly Jefferies (President & CEO (11/15/21-03/14/25)): $363,592 total reported compensation
  • Justin Barbour (Chief Admin. Officer & General Counsel (09/20/21-12/20/24)): $304,297 total reported compensation
  • Jacqueline Bush (Chief Financial Officer): $236,421 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To offer a place of hope, love, and new beginnings by providing, delivering, or coordinating impactful care for people experiencing homelessness in our community. All clients at Haven for Hope are assisted in developing a person-centered income plan that’s specific to their goals, abilities, and circumstances. The mission of Income and Skill Development is to present opportunities and remove barriers to income, education, and skill development, in order to help individuals implement a strategy for long-term financial stability and permanent housing. Transformational Case Management Transformational Case Management provides person-centered support to individuals and families by working with each client to understand their barriers and connect them to Haven programs and other partner agencies. The Case Management teams coordinate case management plannin.

What it reported doing in 2024

Member services: the member services program provides centralized intake, case management, education and skill development, spiritual services, job and housing assistance for homeless individuals served on campus. Members receive services through the organization's transformational campus and prospects courtyard. The transformational campus (tc) provides transformational transition for adults and families with children experiencing homelessness. The organization began the fiscal year serving with 1,101 members daily, of which 319 were children. On september 30, 2025 haven for hope was serving 805 members daily, of which 236 were children. The total number of persons served during the fiscal year ended september 30, 2025 was 3,240, of which 1,003 were children.

Operating model

Revenue model
Grant-funded. 66% of the money available for current operations came from government grants.
Distribution model
Direct operator. The filing allocates 90% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and reported officer compensation is a large share of total spending, which may reflect staffing concentration.

Rating breakdown

  • Financial Efficiency: 86
  • Transparency & Controls: 90
  • Accountability: 100
  • Sustainability: 44
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 89.7%; rating input score 90
  • Program expense ratio: 85.5%; rating input score 85
  • Fundraising efficiency: $31.46 raised per $1 spent on fundraising; rating input score 67; 67th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 4 of 6 controls in place; rating input score 67
    • Compensation committee: Pass
    • Independent consultant: Pass
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -4.8%; rating input score 17; 17th percentile among comparable filings
  • Total-asset coverage ratio: 2.9; rating input score 74; 74th percentile among comparable filings
  • Liabilities to assets ratio: 0.06; rating input score 82; 82nd percentile among comparable filings
  • Officer compensation ratio: 6.2%; rating input score 41; 41st percentile among comparable filings

Growth

  • Program expense growth: 6.8% per year; rating input score 100; 54th percentile among comparable filings
  • Revenue growth: 6.2% per year; rating input score 100; 53rd percentile among comparable filings
  • Asset growth: 1.2% per year; rating input score 100; 14th percentile among comparable filings

Details

  • What they do: 3 programs and campaigns described on the official site · 1 operating location identified
  • Where the money goes: 89.7% of revenue deployed · 85.5% of spending went to programs
  • Governance: 19 of 19 board members independent · 9 of 9 filing controls reported
  • Programs: 2 filed program accomplishments · $30M in reported program spending
  • Leadership: top reported pay $364K · 33 people listed · 4 of 6 pay-setting controls reported
  • Highest-paid contractors: 4 contractors listed · $668K reported
  • Consistency: 36 of 36 current checks pass
  • Schedules: 5 filed schedules · includes major donors and executive pay
  • Filing history: 15 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: 11 filed money-flow records
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 17/100.
  • Moderate — Sustainability: Officer compensation ratio scored 41/100.