Goodwill of Central & Southern Indiana

What it reported doing in 2024

Goodwill legacy group (glg) and its subsidiaries, gw commercial services, inc. (gwcs), goodwill of puerto rico (gpr) and goodwill education initiatives, inc. (gei), together with goodwill legacy group foundation (the foundation) (collectively referred to as (goodwill)) are Indiana non-profit organizations that offer employment, education and related services to disadvantaged adults and young people throughout central and southern Indiana. Goodwill defines disadvantaged individuals as those with a barrier to employment such as a disability, a criminal history, and/or a low education level (less than a high school diploma).continued on schedule o goodwill's management encourages interested readers to read the form 990 tax returns of all related entities in order to obtain complete information about the exempt activities, operations, and interrelationships of the collective central and southern Indiana goodwill organizations. Glg operates four distinct enterprise divisions, described below. Glg's retail operation collects donations of used clothing and household items and sells them through a network of 73 thrift stores and four warehouse outlet centers. Excess and unsalable donated items are sold through salvage and recycling channels. Unique and high-value items, jewelry and books are often sold through e-commerce channels. The retail operation also accepts and sells donated automobiles, using a third party for vehicle towing and auction services. The retail operation employs 3,824 individuals, more than 67% of whom have barriers to employment. These operations also generate revenue and cash flow that fund a large portion of glg's other mission-related operations and its general and administrative expenses. Glg's commercial services (cs) operation provides a variety of outsource packaging, assembly, and fulfillment services to external customers, employing over 430 people with disabilities and other barriers. Glg's mission advancement (ma) operation provides case management, counseling, training, education, job coaching, job placement, and related supportive services for disabled, disadvantaged, unemployed and under employed individuals who wish to find and retain employment and increase their economic self-sufficiency. Ma also manages programs designed to provide holistic whole-family services to goodwill's low-wage workers, program participants, and their families. The cs and ma segments of goodwill legacy group are funded by a combination of contracts with external customers, service contracts with federal and state governmental entities, united way grants, private grants and gifts from individuals and foundations, and subsidies from glg's retail operation. Goodwill strives to place many of the individuals it serves through its mission advancement division in employment with external employers. In many instances, individuals may work at goodwill in various capacities to gain work experience, training, job and income stability, and soft skills necessary to become more self-sufficient in employment with other employers. Individuals with disabilities or other barriers made up more than 61% of goodwill's total workforce of more than 4,900 employees in 2025. Employees with disabilities and other barriers receive individualized case management and support designed to assist them in daily living, financial decisions, transportation, life skills, communications, access to health care and other critical needs for the nearly 14% of goodwill's workforce that has a criminal history, goodwill provides employment and related services to help them re-establish a work and earnings history, develop job and life skills and reduce the risk of recidivism. Glg is operated under common management with glg's commercial services operations and provides rehabilitative training and jobs for people who have significant disabilities, primarily through service contracts with various federal governmental entities pursuant to ability one (formerly known a

Financial Efficiency

• Mission deployment rate: 90.9%; rating input score 91
• Program expense ratio: 89.1%; rating input score 89
• Fundraising efficiency: $19.25 raised per $1 spent on fundraising; rating input score 57; 57th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
• Pay-setting controls: 4 of 6 controls in place; rating input score 67
  • Compensation committee: Pass
  • Independent consultant: Missing
  • Other Form 990s reviewed: Pass
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 77th percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Yes; rating input score 100

Accountability

• Independent voting board: 93.3%; rating input score 93; 44th percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 4.9%; rating input score 56; 56th percentile among comparable filings
• Total-asset coverage ratio: 0.97; rating input score 38; 38th percentile among comparable filings
• Liabilities to assets ratio: 0.55; rating input score 32; 32nd percentile among comparable filings
• Officer compensation ratio: 1.7%; rating input score 61; 61st percentile among comparable filings

Growth

• Program expense growth: 7.8% per year; rating input score 100; 63rd percentile among comparable filings
• Revenue growth: 7.2% per year; rating input score 100; 62nd percentile among comparable filings
• Asset growth: 9.8% per year; rating input score 100; 69th percentile among comparable filings