Goodwill Industries of the Southern Piedmont
Legal name: Goodwill Industries of the Southern Piedmont Inc
Nonprofit profile at a glance
- EIN
- 560844639
- IRS 990 coverage
- 2010–2025
- Official website data refreshed
- Jul 2026
- Forms available
- Form 990 2025
- Location
- Charlotte, NC, USA
- Phone
- (704) 372-3434
- Rating
- 87
- Verdict
- STRONG
- Rating confidence
- Moderate
- Sector
- Human Services
Reported finances
- Revenue
- $101,824,926
- Expenses
- $98,615,938
- Assets
- $133,366,844
- Liabilities
- $84,438,981
Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.
Leadership & pay
30 people listed
Executive titles in this filing
- CHRISTOPHER JACKSON (PRESIDENT / CEO)
Highest reported compensation
- CHRISTOPHER JACKSON (PRESIDENT / CEO): $434,798 total reported compensation
- RICHARD WALKER (CHIEF FINANCIAL & STRATEGY OFFICER): $285,529 total reported compensation
- MIA COMERIATO (CHIEF HUMAN RESOURCES OFFICER): $273,764 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Goodwill transforms the community’s generous donations into opportunities for people to learn new skills, find employment, build careers, and provide for themselves and their families. “The support I have received through Pathways has helped me grow not only academically and professionally but also personally. Beyond achieving my college degree and becoming an American citizen, it has helped me become more self-aware and work on areas of personal growth. Today, I feel like a completely different person because of that.” Load more Footer. Starts at Home Our team members are at the heart of everything we do. That’s why we invest in their growth through professional training, personalized coaching, and tools that support both career progress and personal well‑being. Whether someone is pursuing advancement within Goodwill or charting a new direction, we’re here to equip them with the...
What it reported doing in 2025
Business enterprise "be": the program offers opportunities to individuals seeking to develop and build their skill sets to enhance their potential for future employment in production, customer service, and in retail. Our retail stores provide specialized training and hands-on experience in the aforementioned areas through temporary and/or permanent employment. The agency offers asset recovery and manufacturing services using the highest industry standards for environmental safety and data security. The computer recycling program has diverted tons of potential waste from reaching landfills. This multi-faceted program helps generate jobs, provides a valuable service to the community, provides job training opportunities and helps preserve the environment. In 2025, we paid 36.7m in payroll for this group.
Operating model
- Revenue model
- Earned-program. 77% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
- Includes noncash contributions: Reported contributions include donated property or goods.
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.
Rating breakdown
- Financial Efficiency: 84
- Transparency & Controls: 89
- Accountability: 100
- Sustainability: 42
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 85.9%; rating input score 86
- Program expense ratio: 88.5%; rating input score 88
- Fundraising efficiency: $35.18 raised per $1 spent on fundraising; rating input score 60; 60th percentile among comparable filings
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 66th percentile among comparable filings
- Pay-setting controls: 5 of 6 controls in place; rating input score 83
- Compensation committee: Pass
- Independent consultant: Pass
- Other Form 990s reviewed: Pass
- Written employment contract: Missing
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 65th percentile among comparable filings
- Governance controls: 9 of 9 controls in place; rating input score 100
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Pass
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 3.2%; rating input score 48; 48th percentile among comparable filings
- Total-asset coverage ratio: 1.35; rating input score 37; 37th percentile among comparable filings
- Liabilities to assets ratio: 0.63; rating input score 28; 28th percentile among comparable filings
- Officer compensation ratio: 2.8%; rating input score 48; 48th percentile among comparable filings
Growth
- Program expense growth: 6.3% per year; rating input score 100; 49th percentile among comparable filings
- Revenue growth: 6.1% per year; rating input score 100; 51st percentile among comparable filings
- Asset growth: 8.6% per year; rating input score 100; 62nd percentile among comparable filings
Details
- What they do: 2 programs and campaigns described on the official site · 1 operating location identified
- Where the money goes: 85.9% of revenue deployed · 88.5% of spending went to programs
- Governance: 19 of 19 board members independent · 9 of 9 filing controls reported
- Programs: 4 filed program accomplishments · $87.3M in reported program spending
- Leadership: top reported pay $435K · 30 people listed · 5 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $5.4M reported
- Consistency: 33 of 33 current checks pass
- Schedules: 7 filed schedules · includes major donors and executive pay
- Filing history: 15 filing years from 2010 to 2025
- Contacts: How to reach this organization
- Money network: 11 filed money-flow records
- Related organizations: 1 filed related-organization link
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
- Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- Moderate — Sustainability: Operating margin scored 48/100.
- Moderate — Sustainability: Total-asset coverage ratio scored 37/100.
- High — Sustainability: Liabilities to assets ratio scored 28/100.
- Moderate — Sustainability: Officer compensation ratio scored 48/100.