Goodwill Industries of New Mexico

Nonprofit profile at a glance

EIN
850107916
IRS 990 coverage
2010–2025
Official website data refreshed
Jul 2026
Forms available
Form 990 2025
Location
Albuquerque, NM, US
Phone
505-881-6401
Rating
87
Verdict
STRONG
Rating confidence
Moderate
Sector
Human Services

Official website

Reported finances

Revenue
$37,272,900
Expenses
$36,312,971
Assets
$77,909,653
Liabilities
$13,941,535

Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.

Leadership & pay

20 people listed

Executive titles in this filing

  • SHAUNA KASTLE (PRESIDENT & CEO)
  • TOM DOWNEY (EXECUTIVE VICE PRESIDENT (UNTIL 8/25))
  • WILL CLOUD (SENIOR VICE PRESIDENT, OPERATIONS)

Highest reported compensation

  • SHAUNA KASTLE (PRESIDENT & CEO): $303,313 total reported compensation
  • TOM DOWNEY (EXECUTIVE VICE PRESIDENT (UNTIL 8/25)): $204,791 total reported compensation
  • MELISSA STOCK (CHIEF MARKETING & DEV. OFFICER): $144,369 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Goodwill is more than just thrift stores! We’re a local, nonprofit agency that helps New Mexicans find jobs and gain access to specialized social services.

What it reported doing in 2025

During 2025, ginm served 23,492 individuals in these programs and placed 1,473 of those individuals into community-based employment. Ginm has retail stores and program staff in albuquerque, bernalillo, rio rancho, los lunas, santa fe, gallup, farmington, roswell, clovis, espanola, and carlsbad, at which donations of new or gently used items are accepted from the public. Donations are processed and sold in goodwill stores. Items not sold are recycled. Revenue from stores and recycling operations fund goodwill programs and services in all 33 counties of New Mexico. Specific programs and services provided by ginm include the following: gateway to work designed for employers. Ginm assists in providing local companies with qualified, pre-screened candidates at no cost. The benefits to the employer are: they can source qualified candidates, they have discretion over hiring, they can attend interview events that bring business and candidates together, and participate in ginm sponsored career fairs. Goodjobs - designed to help people find long-term employment in the community that meets their needs, abilities, and interests. Program components include job search skills, resume' writing, interviewing techniques, employer expectations, post-employment retention skills, application assistance and support. Goodskills - comprehensive job readiness training, including hiring essentials (e.g., creating a resume', interviewing skills, and how to apply for jobs), life skills and computer basics (e.g., training in microsoft excel and microsoft word). Homeless veterans' reintegration program - focuses on placing homeless veterans in long-term employment and providing social services. Services provided include classroom training, job search activities, job preparation, subsidized trial employment, on-the-job training, job placement, placement follow-up services, vocational counseling, case management, and referrals.senior community service employment program - provides low-income seniors 55+ with work experience and training to assist them in securing permanent community-based employment. In addition to subsidized training opportunities, the program provides job development and placement, job clubs, post-placement support, direct services to employers, and referrals. Supportive services for veteran families - helps stabilize housing for very-low-income veterans and their families who are homeless or at risk of homelessness. Under this program, ginm assists with move-in-costs, rent and past due rent, security deposits, moving/storage, utilities and past due utilities, utility deposits, childcare, emergency supplies, case management, community referrals, assistance with veterans affairs and other public benefits. Trialworks - temporary, paid training in retail skills and green skills (forklift operations, materials processing and retail). Participants are limited to veterans enrolled in our veterans family services program and homeless veterans reintegration program. This program provides job development, education and training, and job readiness skills. Veteran family services - a program specific to veterans and their family members that assist them in securing long-term community based employment while providing comprehensive case management services. Participants who enter the veteran family services program are provided with employment skills training and assigned to a case manager. They work with their case manager to discover which path they would like to take and what field of work they would like to join. From there, they may access other avenues offered by goodwill including goodskills and trialworks. Pa training - provides a two-day intensive introduction into pa production work. The class is taught by local assistant directors working on new mexican productions. Graduates of the program have the skills necessary to begin work on productions immediately.next steps - provides support for common reentry challenges experienced by individual

Operating model

Revenue model
Earned-program. 76% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 95% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 77
  • Transparency & Controls: 96
  • Accountability: 100
  • Sustainability: 48
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 86.3%; rating input score 86
  • Program expense ratio: 88.2%; rating input score 88
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 64th percentile among comparable filings
  • Pay-setting controls: 5 of 6 controls in place; rating input score 83
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Pass
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 76th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Yes; rating input score 100

Accountability

  • Independent voting board: 100%; rating input score 100; 64th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 2.6%; rating input score 35; 35th percentile among comparable filings
  • Total-asset coverage ratio: 2.15; rating input score 54; 54th percentile among comparable filings
  • Liabilities to assets ratio: 0.18; rating input score 55; 55th percentile among comparable filings
  • Officer compensation ratio: 2.4%; rating input score 77; 77th percentile among comparable filings

Growth

  • Program expense growth: 5.2% per year; rating input score 100; 41st percentile among comparable filings
  • Revenue growth: 5.6% per year; rating input score 100; 46th percentile among comparable filings
  • Asset growth: 9.4% per year; rating input score 100; 64th percentile among comparable filings

Details

  • What they do: 7 programs and campaigns described on the official site · 1 operating location identified
  • Where the money goes: 86.3% of revenue deployed · 88.2% of spending went to programs
  • Governance: 14 of 14 board members independent · 9 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $32M in reported program spending
  • Leadership: top reported pay $303K · 20 people listed · 5 of 6 pay-setting controls reported
  • Highest-paid contractors: 4 contractors listed · $5M reported
  • Consistency: 34 of 34 current checks pass
  • Schedules: 8 filed schedules · includes major donors, grants, executive pay, and related organizations
  • Filing history: 16 filing years from 2010 to 2025
  • Contacts: How to reach this organization
  • Money network: 5 filed money-flow records
  • Related organizations: 1 filed related-organization link
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Moderate — Sustainability: Operating margin scored 35/100.
  • Review — Sustainability: Total-asset coverage ratio scored 54/100.
  • Review — Sustainability: Liabilities to assets ratio scored 55/100.