Triad Goodwill

What it reported doing in 2024

Goodwill industries of central North Carolina implements a variety of workforce development programs and services. This includes career navigation, work readiness and digital literacy classes, credentialed skills training, and careers on the outside (a carf-accredited program supporting individuals with justice-involvement and a history of criminal conviction to get a second chance at life). Our mission served 3,053 individuals and supported 340 competitive job placements. The average job placement paid $16.49 per hour at entry, and 66% all placements were permanent, full-time positions. Over 7,700 unique services were provided to the community; 33% of services were in the form of work-readiness classes, workshops, and skilled training, 31% were one-on-one career coaching or case management activities, 25% were employment preparation services such as resume development, mock interviewing practice, or job search assistance, 6% was attendance at events, 3% were support services such as tuition scholarships and vouchers for clothing and/or transportation assistance, and 2% were skills assessments or testing activities. The organization is committed to addressing urgent service gaps through innovation and collaboration. In response, program activities are being offered at community locations where individuals are receiving services from partner agencies, while programming for individuals with justice-involvement continues to be expanded. Skilled training programs include construction, class a cdl, and hvac. Virtual services, workshops, microlessons, and others continue to meet unmet needs as they complement in-person programming and increase access throughout the region. A mobile unit was rolled out to serve rural communities, emphasizing digital literacy skills and access. Career navigation is provided to job seekers and goodwill employees alike, arming people with the information and resources they need to take control of their career pathways. Thoughtful and productive partnerships with business leaders, service providers, and members of the community who share our vision is emphasized through all workforce development service planning and delivery.

Financial Efficiency

• Mission deployment rate: 75.1%; rating input score 75
• Program expense ratio: 85%; rating input score 85
• Fundraising efficiency: $133.81 raised per $1 spent on fundraising; rating input score 87; 87th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
• Pay-setting controls: 2 of 6 controls in place; rating input score 33
  • Compensation committee: Pass
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Missing
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 12.8%; rating input score 73; 73rd percentile among comparable filings
• Total-asset coverage ratio: 2.2; rating input score 65; 65th percentile among comparable filings
• Liabilities to assets ratio: 0.11; rating input score 71; 71st percentile among comparable filings
• Officer compensation ratio: 6.9%; rating input score 37; 37th percentile among comparable filings

Growth

• Program expense growth: 3.6% per year; rating input score 100; 31st percentile among comparable filings
• Revenue growth: 4.4% per year; rating input score 100; 38th percentile among comparable filings
• Asset growth: 5.9% per year; rating input score 100; 41st percentile among comparable filings