Goodwill Central East Texas

What it reported doing in 2024

Donated goods retail (dgr) program: this program consists of the following: attended donation centers, traditional retail stores, an e-commerce "virtual" store, the logistics department (for moving donations, storing donations, and supporting the retail stores), and the post- retail/recycling operation. The collection & sale of donated goods produces revenue goodwill uses to provide employment-related services to the community. More importantly, however, each department in the dgr program serves as a training center where clients with disabilities and other barriers to employment gain valuable skills needed to prepare for and or integrate back into the world of work. Every team member in dgr has two roles: 1) doing the job he or she was hired to do and 2) serving as a trainer/coach for clients with disabilities & other barriers to employment while these clients received real-world on- the-job training in our dgr facilities. In 2024, goodwill served 35,365 donors and 169,881 customers through the dgr program. Goodwill recycled, and/or repurposed approximately 867,991 pounds of donations in our post-retail/recycling department. The dgr program provided 5,040,695 in revenue to support our mission. Throughout 2024, goodwill employed 213 people, including short-term, paid on-the-job training clients, with 44% of those having disabilities and/or other barriers to employment. Goodwill paid 2,867,309 in wages and benefits, including 1,261,616 to people with disabilities and/or other barriers to employment.

Financial Efficiency

• Mission deployment rate: 92%; rating input score 92
• Program expense ratio: 92.5%; rating input score 93
• Fundraising efficiency: Limited

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
• Pay-setting controls: 0 of 6 controls in place; rating input score 0
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Missing
  • Board or committee approval: Missing
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 90.9%; rating input score 91; 21st percentile among comparable filings
• Governance controls: 8 of 9 controls in place; rating input score 89
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Fail
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 1.3%; rating input score 39; 39th percentile among comparable filings
• Total-asset coverage ratio: 0.79; rating input score 29; 29th percentile among comparable filings
• Liabilities to assets ratio: 0.27; rating input score 37; 37th percentile among comparable filings
• Officer compensation ratio: 4.7%; rating input score 56; 56th percentile among comparable filings

Growth

• Program expense growth: 3.3% per year; rating input score 100; 29th percentile among comparable filings
• Revenue growth: 4.5% per year; rating input score 100; 38th percentile among comparable filings
• Asset growth: 6.6% per year; rating input score 100; 43rd percentile among comparable filings