Frisco Family Services

Legal name: Frisco Family Services Center

Nonprofit profile at a glance

EIN
752530888
IRS 990 coverage
2011–2024
Official website data refreshed
Sep 2026
Forms available
Form 990 2024
Location
Frisco, TX, US
Phone
972-335-9495
Rating
84
Verdict
STRONG
Rating confidence
Moderate
Sector
Human Service Organizations

Official website

Reported finances

Revenue
$4,261,296
Expenses
$4,509,303
Assets
$10,039,023
Liabilities
$2,902,981

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

19 people listed

Executive titles in this filing

  • KEVIN PETERS (PRESIDENT)
  • WILL PYLE (PRESIDENT-ELECT)
  • GENEVA POLSTER (PAST PRESIDENT)
  • NICOLE S BURSEY (EXECUTIVE DIRECTOR)

Highest reported compensation

  • NICOLE S BURSEY (EXECUTIVE DIRECTOR): $190,261 total reported compensation
  • JONI L KLARIN (DIRECTOR, STRATEGY): $121,481 total reported compensation
  • ROBERT E ROBERTSON (DIRECTOR, BUSINESS SERVICES): $111,411 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

For more than 30 years, Frisco Family Services has helped members of our Frisco and Frisco ISD communities who are facing hunger, homelessness, and other urgent needs improve their quality of life and achieve self-sufficiency.

What it reported doing in 2024

Ffs offers a variety of services to families and individuals in need (low income) or in crisis (due to loss of job, divorce, illness, death in the family, etc.) living in frisco or frisco isd which includes areas of plano, little elm, and mckinney. Serving as a support to the community, ffs operates a summer lunch program, the only food pantry in frisco and provides emergency financial assistance with rent or mortgage, utilities, gas vouchers, child care payments, and prescriptions. Financial assistance is also provided to pay for professional licenses or certificates, uniforms, work-related supplies, and educational scholarships. Furniture and clothing vouchers are also distributed to families in need. Adult life skills workshops are offered which include, but not limited to, budgeting, interviewing, resume writing, parenting, self-esteem, goal-setting, life-coaching, nutrition, and health education. Special programs such as the back to school fun fair (children are provided with school supplies, new clothing, shoes, hair cuts, hygiene, and other items), the thanksgiving program (individuals and families are provided with a complete thanksgiving meal) and the holiday gift program (provides clothing, toys, and gifts to families and senior citizens) are also provided.

Operating model

Revenue model
Donor-supported. 92% of the money available for current operations came from contributions and gifts.
Distribution model
Hybrid. The nonprofit split its reported program spending across 60% for direct work, and 40% for grants.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 83
  • Transparency & Controls: 79
  • Accountability: 100
  • Sustainability: 36
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 96.9%; rating input score 97
  • Program expense ratio: 79.7%; rating input score 80
  • Fundraising efficiency: $5.76 raised per $1 spent on fundraising; rating input score 21; 21st percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: 2 of 6 controls in place; rating input score 33
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Missing
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 8 of 8 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -5.8%; rating input score 19; 19th percentile among comparable filings
  • Total-asset coverage ratio: 2.23; rating input score 65; 65th percentile among comparable filings
  • Liabilities to assets ratio: 0.29; rating input score 35; 35th percentile among comparable filings
  • Officer compensation ratio: 9.4%; rating input score 32; 32nd percentile among comparable filings

Growth

  • Program expense growth: 3.8% per year; rating input score 100; 32nd percentile among comparable filings
  • Revenue growth: 2.1% per year; rating input score 100; 21st percentile among comparable filings
  • Asset growth: 5.7% per year; rating input score 100; 38th percentile among comparable filings

Details

  • What they do: 5 programs and campaigns described on the official site · 1 operating location identified
  • Where the money goes: 96.9% of revenue deployed · 79.7% of spending went to programs
  • Governance: 16 of 16 board members independent · 8 of 8 filing controls reported
  • Programs: 1 filed program accomplishment · $3.6M in reported program spending
  • Leadership: top reported pay $190K · 19 people listed · 2 of 6 pay-setting controls reported
  • Consistency: 35 of 35 current checks pass
  • Schedules: 8 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 13 filing years from 2011 to 2024
  • Contacts: How to reach this organization
  • Money network: 3 filed money-flow records
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Financial Efficiency: Fundraising efficiency scored 21/100.
  • High — Sustainability: Operating margin scored 19/100.
  • Moderate — Sustainability: Officer compensation ratio scored 32/100.
  • Moderate — Sustainability: Liabilities to assets ratio scored 35/100.