Friends and Family Credit Union
Nonprofit profile at a glance
- EIN
- 340925129
- IRS 990 coverage
- 2010–2025
- Forms available
- Form 990 2025
- Location
- Massillon, OH, USA
- Phone
- 3308321371
- Rating confidence
- Limited
Reported finances
- Revenue
- $6,144,310
- Expenses
- $5,377,624
- Assets
- $108,639,673
- Liabilities
- $99,971,629
Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.
Leadership & pay
10 people listed
Executive titles in this filing
- JEANNA COSTANZO (CEO)
Highest reported compensation
- JEANNA COSTANZO (CEO): $134,346 total reported compensation
- HEIDI MASON (CFO): $98,490 total reported compensation
- TIM MAURER (DIRECTOR): $34,852 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
See schedule o. The friends and family credit union was founded in 1958 to serve the financial needs of employees of the massillon school system. In 2001, the credit union became a community charter credit union. Now, all businesses, individuals and their families who live, work, worship, or attend school in stark county, oh are eligible to join. Friends and family credit union is a full-service financial institution. The friendly staff is fully committed to servicing its membership. The members are owners of the credit union. Profits are returned to members in the form of higher interest on savings, lower interest rates on loans and lower service fees. Members also elect a volunteer board of directors that set the policies for the credit union.
What it reported doing in 2025
Depository accounts - the credit union strives to provide its members with financial flexibility and encourage savings with various types of depository accounts. The credit union currently offers depository accounts in varieties such as draft accounts, checking accounts, savings accounts, certificate of deposit accounts, individual retirement accounts, money market accounts, and other various types. As of the year end, the there were 19,331 depository accounts held at the credit union.
Operating model
- Revenue model
- Earned-program. 87% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Cannot be determined from the filing. The filing does not provide enough consistent spending detail to tell whether the nonprofit works directly or through others.
The verdict
- The available evidence is not sufficient to produce an overall rating for this filing. This is not a warning sign.
Rating breakdown
- Financial Efficiency: NotEnoughData
- Transparency & Controls: 90
- Accountability: 95
- Sustainability: 64
- Growth: 60
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: Limited
- Program expense ratio: Limited
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
- Pay-setting controls: Limited
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Limited
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
- Governance controls: 8 of 9 controls in place; rating input score 89
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Fail
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 12.5%; rating input score 61; 61st percentile among comparable filings
- Total-asset coverage ratio: 20.2; rating input score 94; 94th percentile among comparable filings
- Liabilities to assets ratio: 0.92; rating input score 4; 4th percentile among comparable filings
- Officer compensation ratio: 5%; rating input score 57; 57th percentile among comparable filings
Growth
- Program expense growth: Limited
- Revenue growth: 5.2% per year; rating input score 100; 39th percentile among comparable filings
- Asset growth: 4.3% per year; rating input score 100; 29th percentile among comparable filings
Details
- Where the money goes: Financial trends and filed revenue, expense, asset, and liability detail
- Governance: 7 of 7 board members independent · 8 of 9 filing controls reported
- Programs: 4 filed program accomplishments
- Leadership: top reported pay $134K · 10 people listed
- Highest-paid contractors: 1 contractor listed · $866K reported
- Consistency: 12 of 12 current checks pass
- Schedules: 2 filed schedules
- Filing history: 15 filing years from 2010 to 2025
- Contacts: How to reach this organization
- Money network: 3 filed money-flow records
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
- Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- Review — Accountability: Governance controls: Other executive compensation review process not reported.
- High — Sustainability: Liabilities to assets ratio scored 4/100.
- Review — Sustainability: Officer compensation ratio scored 57/100.