Feedback Labs

Nonprofit profile at a glance

EIN
822145977
IRS 990 coverage
2017–2024
Forms available
Form 990 2024
Location
Washington, DC, USA
Phone
3024558323
Rating
84
Verdict
STRONG
Rating confidence
Moderate
Sector
Support N.E.C.

Official website

Reported finances

Revenue
$652,876
Expenses
$1,095,402
Assets
$2,106,014
Liabilities
$42,703

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

9 people listed

Executive titles in this filing

  • BRITT LAKE (CEO)

Highest reported compensation

  • BRITT LAKE (CEO): $207,056 total reported compensation
  • MEGAN CAMPBELL (SR DIR OF PROGRAMS & STRATEGY): $122,711 total reported compensation
  • ANTOINETTE GRIER (DIRECTOR OF COMMUNITY AND EQUITY): $110,721 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Feedback labs' mission is to support philanthropy, nonprofits, and other social sector organizations to regularly listen and act on feedback in high-quality, equitable, and inclusive ways. These supported organizations will exchange information and share power with people at the heart of their work for more effective and equitable outcomes.

What it reported doing in 2024

Tools and training: feedback quiz; feedback resources & toolkit; feedback webinars; crash course and other tranings: feedback labs promotes effective feedback practices by engaging a growing community in-person and through online forums to support widespread experimentation of closing feedback loops. Feedback labs supports practical action and experimentation needed to figure out how to close the loop by connecting practitioners, researchers, and funders with tools, approaches, and each other. In order for feedback to be the expected thing, there need to be easily accessible resources to help people to do feedback well. This program seeks to understand where the need and demand is for feedback-related tools and trainings, to create and curate tools and training to meet that (continued on schedule o) demand, and to cover the costs of these activities through earned revenue. Feedback labs further drives the feedback discourse by providing common language and theoretical grounding for feedback concepts. We work at senior levels in aid agencies, foundations, governments, and impact investors to assist senior management to develop strategies and incentives for the adoption of feedback loops. We also work with foundations and nonprofits to support this educational work for their grantees or staff, under the premise that more individuals within one organization or program who practice feedback will scale the impact more quickly. Finally, we host a feedback fellows program to have a tailored and supported experience in developing and improving their feedback practice.

Operating model

Revenue model
Donor-supported. 88% of the money available for current operations came from contributions and gifts.
Distribution model
Direct operator. The filing allocates 92% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and reported officer compensation is a large share of total spending, which may reflect staffing concentration.

Rating breakdown

  • Financial Efficiency: 91
  • Transparency & Controls: 76
  • Accountability: 92
  • Sustainability: 27
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 100%; rating input score 100
  • Program expense ratio: 79.7%; rating input score 80
  • Fundraising efficiency: $46.98 raised per $1 spent on fundraising; rating input score 77; 77th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 92.3%; rating input score 92; 16th percentile among comparable filings
  • Pay-setting controls: 3 of 6 controls in place; rating input score 50
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 79.2%; rating input score 79; 34th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 85.7%; rating input score 86; 20th percentile among comparable filings
  • Governance controls: 8 of 8 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -67.8%; rating input score 2; 2nd percentile among comparable filings
  • Total-asset coverage ratio: 1.92; rating input score 63; 63rd percentile among comparable filings
  • Liabilities to assets ratio: 0.02; rating input score 62; 62nd percentile among comparable filings
  • Officer compensation ratio: 40.2%; rating input score 3; 3rd percentile among comparable filings

Growth

  • Program expense growth: 12.9% per year; rating input score 100; 71st percentile among comparable filings
  • Revenue growth: 7% per year; rating input score 100; 54th percentile among comparable filings
  • Asset growth: 14.9% per year; rating input score 100; 72nd percentile among comparable filings

Details

  • Where the money goes: 100% of revenue deployed · 79.7% of spending went to programs
  • Governance: 6 of 7 board members independent · 8 of 8 filing controls reported
  • Programs: 3 filed program accomplishments · $873K in reported program spending
  • Leadership: top reported pay $207K · 9 people listed · 3 of 6 pay-setting controls reported
  • Consistency: 31 of 32 current checks pass · 1 finding to review
  • Schedules: 6 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 7 filing years from 2017 to 2024
  • Contacts: How to reach this organization
  • Money network: 9 filed money-flow records
  • Related organizations: 6 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 2/100.
  • High — Sustainability: Officer compensation ratio scored 3/100.
  • Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.